Webex only supports the most recent Cisco Headset firmware version. When you connect your headset, Webex checks the firmware version and notifies you if there is a new firmware version to install. After the upgrade, Webex notifies you that the upgrade is complete. If you experience any issues, make sure that you've upgraded your headset to the latest version before you contact support.

Webex won't begin the upgrade process if your headset is already upgrading through another Cisco client.

For the latest Cisco Headset 500 Series release information, see Cisco Headset 500 Series Release Notes.

For the latest Cisco Headset 700 Series release information, see Cisco Headset 700 Series Release Notes.

1

Open Webex.

2

Connect your headset to your computer with the included USB cable.

3

Click Update. The window shows your upgrade progress.

Headset upgrade notification