You can make a call from many different places in Webex Teams. Just look for the Audio or Video call icons whenever you're working directly with one other person, like when you're messaging them directly, searching for them, looking at their contact card, or entering their name or email address into the dialpad.

Webex Teams Calls

Anyone with a Webex Teams account (on desktop, mobile, or web) can make these calls to anyone else who has a Webex Teams account, whether they're in the same organization as you or not and whether the accounts are free or paid.

These are special types of calls that let you add guests to the call, share your whiteboard, and share your screens. You don't need or use their phone number; you just need to be connected to them in the app. You can call anyone with a Webex Teams account or answer calls when someone calls you like this too. After reviewing the final marketing plan shared in your one-to-one space, you can call the vendor immediately to let them know about the last-minute logo change.

Basic Calls to Phone Numbers within Organization

Your organization might set up your account so that you can call other people using their phone number (on desktop or mobile). With this set up, you can call someone in your organization or answer their calls too. Click your manager’s phone number and have a face-to-face call right over Webex Teams to let her know about the success of your marketing plan.

With this setup, you get access to more calling features (on desktop and mobile), depending on which calling option your organization chooses. To figure out which calling service you've been set up with, see Find Out What Calling Service You Have.

Table 1. Feature Comparison

Feature

Calling Service

Webex Teams Call (Free and Paid)

Unified CM

Webex Calling1

Desktop

Mobile

Desktop

Mobile

Desktop

Mobile

Answer Calls

Answer Call Waiting

Call Anyone with a Phone Number

Call Anyone with a Webex Teams Account

Call Pickup

Call Pull

Call Queues

Conference Calls

Contacts

Create a Whiteboard

Feature Access Codes (FAC)

Forward Your Calls

Get Work Calls at Any Number (SNR)

Health Checker

Hold

Hunt Group

Make a Call Using an Alternate Device (Extend and Connect)

Make Calls from Different Lines (Multiline)

Make Calls with Your Desk Phone

Make Work Calls using an Alternate Phone Connection (Unified CM)
Make Work Calls using Call Back (Webex Calling)

Merge

Record Your Calls (Unified CM and Webex Calling)

Share Your Screen

Transfer (Consultative)

Turn Off Your Video for All Incoming Calls

Virtual and Blurred Background

Voicemail

1 The features supported for Webex Calling are also supported for Webex for Service Providers, unless otherwise indicated.

Basic Phone Calls to Anyone

If your organization is using Unified CM or Webex Calling, you can also call anyone with a phone number or answer calls from anyone calling your work number. When you make these types of calls, it's just like making a regular phone call from any other phone. When it's time to make reservations for your team's celebration lunch, you can call the restaurant right from Webex Teams, too. Just go to Calls and enter the phone number.

Advanced Calls to Phone Numbers

Your company might decide that you need more calling features than we have available in Webex Teams. For example, if you work in customer service or as an administrative assistant, you probably need to be able to handle more calls or have access to more advanced features.

Your administrator can set up your account so that when you call someone from Webex Teams, another calling application (such as Cisco Jabber or the Webex Calling app) opens automatically.

When you make the call, you might get asked to verify that you want to open the other application. For example, if your organization uses Jabber, you get a message like this. However, if your organization uses Webex Calling, the Webex Calling app automatically opens to make the call.