No more overlooked voice messages in Webex. When you have a voice message waiting for you, you'll see a red badge counter (Message Waiting Indicator) next to your Voicemail (desktop) or Calls (mobile) icon letting you know how many messages you have waiting for you. After you listen to your messages (from the app or your desk phone), the badge counter disappears. You can also call into your voicemail number to set up greetings, send voice messages, and more.
You do not need a PIN to access voice messages directly in Webex.
To see what calling service you're set up for, see Webex | Find Out What Calling Service You Have.
Go to Voicemail , choose a message, and then listen to the message in one of the following ways:
You have a few other options at your fingertips: call the person back with audio or video, delete the message, or mark the message as read.
Your voice messages may show one of these indicators:
If your administrator hasn't set up your voicemail in this way, you can click Call Voicemail and follow the prompts to listen to your messages. You can also access more voicemail features, such as creating a personalized greeting, sending a message, and more. You need a PIN to access these features—use the set up PIN procedure or contact your administrator if you can't create a PIN.
Make sure you have your PIN handy. You'll need it to listen to your messages and manage your voicemail.
To see what phone service you're set up for, see Webex | Find Out What Calling Service You Have.
Go to and then tap Voicemail at the top of your Call History.
Choose a message, and then in the Voicemail information window, tap Play .
You have a few other options at your fingertips: call the person back, delete the message, or mark the message as read.
If you're set up with Calling in Webex (Unified CM), after you listen to a message, you can send it to your Trash folder. Swipe left on the message and tap Delete. If you need to recover the message because you accidentally deleted it, go to your Trash folder, tap the message, and then select Recover.
Tap , select Call Voicemail, and then follow the prompts to access more voicemail features, such as creating a personalized greeting, sending a message, and more. You need a PIN to access these features. If you can't create a PIN, contact your administrator.