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As an administrator, you can enable hoteling for users so that their phone profile (phone number, features, and calling plan) is temporarily loaded onto a shared (host) phone. Hoteling is useful if you have flexible workspaces (no assigned seating), employees who travel a lot, or a call center environment.
You can designate specific phones (hosts) that users (guests) can temporarily sign in to and use as their own phone.
Workspace phones and user phones can be enabled as a hoteling host phone. |
If a user is set up with shared lines, speed dials, and/or monitoring keys like BLF and call park, these don’t appear on a host phone when the user is signed in as a guest. Host phones can have shared lines configured, which are then available to all hoteling users. |
Allow a workspace device to be used as a hoteling host
1 |
From the customer view in https://admin.webex.com, go to Management and select Workspaces. | ||
2 |
Select a workspace to modify. | ||
3 |
Under Devices, select the device. | ||
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Under Hoteling, select the toggle to enable. | ||
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Choose the number of hours the device can be used by visiting guests from the drop-down. | ||
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Once configured, choose Reboot from the Actions drop-down list. This will apply the softkey configuration after the phone reboots.
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Allow a user device to be used as hoteling host
Before you begin
1 |
From the customer view in https://admin.webex.com, go to Management and select Users. |
2 |
Select a user and click the Devices tab. |
3 |
Under Devices, select the device. |
4 |
Under Hoteling, select the toggle to enable. |
5 |
Choose the number of hours the device can be used by visiting guests from the drop-down. |
6 |
Once configured, choose Reboot from the Actions drop-down list. This will apply the softkey configuration after the phone reboots. |
Turn on hoteling for a user
1 |
From the customer view in https://admin.webex.com, go to Management and select Users. | ||
2 |
Select a user and click the Calling tab. | ||
3 |
Go to the Between-user Permissions section, and select Hoteling and turn on the toggle. | ||
4 |
Enter the name or number of the hoteling host in the Hoteling Location search field and choose the hoteling host that you want to assign to the user. Only one hoteling host can be selected. If you choose another hoteling host, the first one gets deleted.
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To limit the time a user can be associated to the hoteling host, choose the number of hours that the user can use the hoteling host from the Limit Association Period drop-down. The user will be logged out automatically after the chosen time.
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6 |
Click Save.
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