With Control Hub, you can assign devices to users for personal usage and then register those devices to the cloud.

The devices listed here support Webex Calling. While all of these devices can be registered using a MAC address, only the following subset can be registered using an activation code:

  • Cisco IP Phone 6800 Series Multiplatform Phones (Audio phones—6821, 6841, 6851, 6861, 6871)

  • Cisco IP Phone 7800 Series Multiplatform Phones (Audio phones—7811, 7821, 7841, 7861)

  • Cisco IP Phone 8800 Series Multiplatform Phones (Audio phones—8811, 8841, 8851, 8861)

  • Cisco IP Phone 8800 Series Multiplatform Phones (Video phones—8845, 8865)

  • Cisco IP Conference Phone 7832 and 8832


With regards to DECT devices, only DECT base devices (not DECT handsets) are available for assignment in Control Hub. After you assign a base unit to a user, you must then manually pair a DECT handset to that base unit. For more information, see Connect the Handset to the Base Station.

1

From the customer view in https://admin.webex.com, go to Devices and then click Add Device.


 
You can also add a phone to a user in the user's profile. See how in Manage a device for a user section.
2

Choose Existing User, enter the phone's owner, either part of the username or the user's real name, choose the user from the results, and then click Next.

3

Choose the device from the drop-down list, and then click Next.

4

Choose one of the following options and then click Save:

  • By Activation Code—Choose this option if you want to generate an activation code that you can share with the device owner. The 16-digit activation code must be manually entered onto the device itself.

     

    Multiplatform phones must have a firmware load of 11.2.3MSR1 or later to display the activation code screen. If phone firmware needs to be updated, point users to https://upgrade.cisco.com/MPP_upgrade.html.

  • By MAC Address—Choose this option if you know the MAC address of the device. A phone's MAC address must be a unique entry. If you enter a MAC address for a phone that's already registered or you make a mistake when you enter the number, an error message appears.

 

Limitations may apply when using third-party devices.

If you chose to generate an activation code for the device but you haven't yet used that code, the status of that device reads as Activating in the assigned user's Devices section and the main Devices list in Control Hub. Keep in mind it may take up to 10 minutes for device status to be updated in Control Hub.

When people are at work, they get together in lots of places like lunch rooms, lobbies, and conference rooms. You can set up shared Cisco Webex devices in these Workspaces, add services, and then watch the collaboration happen.

The key principle of a Workspaces device is that it is not assigned to a specific user, but rather a physical location, allowing for shared usage.

The devices listed support Webex Calling. While most of these devices can be registered using a MAC address, only the following subset can be registered using an activation code:

  • Cisco IP Phone 6800 Series Multiplatform Phones (Audio phones—6821, 6841, 6851)

  • Cisco IP Phone 7800 Series Multiplatform Phones (Audio phones—7811, 7821, 7841, 7861)

  • Cisco IP Phone 8800 Series Multiplatform Phones (Audio phones—8811, 8841, 8851, 8861)

  • Cisco IP Phone 8800 Series Multiplatform Phones (Video phones—8845, 8865)

  • Cisco IP Conference Phone 7832 and 8832

1

From the customer view in https://admin.webex.com, go to Management > Workspaces, and then click Add Workspace.

2

Enter a name for the workspace (such as the name of the physical room), select room type and add capacity. Then click Next.


 

A workspace name can't be longer than 30 characters and it can't have %, #, <, >, /, \, and " characters.

3

Choose Cisco IP Phone and then click Next.

4

Select the device type from the drop-down list, choose whether you want to register the phone with an activation code (if the option appears) or a MAC address, and then click Next. Keep in mind that if you choose to register the device using an activation code, the code is emailed to the designated administrator for the location.

For Webex Calling, you can only add one shared phone to a Workspace.

For Cisco IP Conference Phone 7832, some softkeys may not be available. If you need a full set of softkeys, we recommend that you assign this phone to a user instead.

5

Assign a Location and Phone Number (determined by the location that you choose), and then click Save. You also have the option of assigning an extension.

To reuse a phone that is assigned to one Webex Calling user/workspace to another Webex Calling user/workspace, follow these steps:

1

From the customer view in https://admin.webex.com, go to the User/Workspace where the device is currently assigned.

You can reassign the device in these scenarios:

  1. If you wish to delete the user, select Delete User/Workspace to delete user/workspace and the associated devices.

  2. If you wish to delete a device, select Devices and choose the device to delete.

2

On the phone, go to the settings menu and complete these steps to reassign the phone.

  1. Select Device administration, then Factory Reset .

  2. The phone reboots. On completing the reboot, the phone displays the Activation Code screen.

  3. The phone is now ready for reassignment.

3

Follow instructions in the Add and assign phone to user or Add a phone to a new workspace to assign or add a phone to a user/workspace.

4

On adding the device in Control Hub, complete these actions on the phone:

  1. For activation code:

    Enter the activation code. The phone reboots and is on boarded to the new user/workspace.

  2. For MAC address:

    Enter #000 on the Activation Code screen, the phone is re-onboarded with Webex Calling and provisions to the new user/workspace.


User's with a Webex Calling professional license can use their personal room system device to make (or receive) external calls using a phone number or use extension-based calling from the device.


Calls made using URI will continue to be routed through the Webex app.

1

From the customer view in https://admin.webex.com, go to Users, and select the user you want to assign the device to.

2

From the user panel that opens to the right, scroll down to Devices and then choose one of the following options:

  • If the user has at least one device already assigned—click ... and then select Add Webex Room Device.
  • If the user doesn't have any devices already assigned—click Add Webex Room Device.
3

Copy, email, or print the 16-digit activation code and send it to the user so that they can activate their new device or, if the device is in your possession, you can activate the device on the user's behalf.

If the user doesn't activate the device before the code expires, they can generate a new activation code from https://settings.webex.com. Users can also add their own personal devices from there. For more information, see Set Up a Room or Desk Device as a Personal Device.


User's with a Webex Calling professional license can use their personal room system device to make (or receive) external calls using a phone number or use extension-based calling from the device.


Calls made using URI will continue to be routed through the Webex app.

1

From the customer view in https://admin.webex.com, go to Devices.

2

Click on Add Device, and select the Existing User option.

3

Search for the user you'd like to assign the device to, then click Next.

4

Select Cisco Webex Room Device.

5

Copy, email, or print the 16-digit activation code and send it to the user so that they can activate their new device or, if the device is in your possession, you can activate the device on the user’s behalf.

If the user doesn’t activate the device before the code expires, they can generate a new activation code from https://settings.webex.com. Users can also add their own personal devices from there. For more information, see Set Up a Webex Board, Room or Desk Device as a Personal Device.

When people are at work, they get together in lots of workspaces like lunch rooms, lobbies, and conference rooms. You can set up shared Cisco Webex devices in these Workspaces, add services, and then watch the collaboration happen.

The key principle of a Workspaces device is that it is not assigned to a specific user, but rather a physical location, allowing for shared usage.

The devices listed here support Webex Calling.

1

From the customer view in https://admin.webex.com, go to Workspaces, and then click Add Workspace.

2

Enter a name for the workspace (such as the name of the physical room), select room type and add capacity. Then click Next.

3

Choose Other Cisco Webex Device and then click Next.

Other Cisco Webex Devices include Cisco Webex Room or Desk device, including Cisco Webex Board.

4

Choose one of the following options:

  • Free Calling—Users can only make Webex App or Webex Session Initiation Protocol (SIP) calls using a SIP address (for example, username@example.calls.webex.com).
  • Webex Calling—In addition to being able to make and receive Webex App and SIP calls, people in this Workspace can use the device to make and receive phone calls from within the Webex Calling numbering plan. For example, you can call your coworker Giacomo Edwards by dialing his phone number 555-555-5555, his extension 5555, or his SIP address gedwards@example.webex.com but you can also call your local pizzeria.
5

Activate the device by using the code provided. You can copy, email, or print the activation code.

If you have several devices that you must assign to users and workspaces, you can populate a CSV file with the required information and activate those devices in just a couple of easy steps.

The devices listed here support Webex Calling. While all these devices can be registered using a MAC address, only the following subset can be registered using an activation code:

  • Cisco IP Phone 6800 Series Multiplatform Phones (Audio phones—6821, 6841, 6851)

  • Cisco IP Phone 7800 Series Multiplatform Phones (Audio phones—7811, 7821, 7841, 7861)

  • Cisco IP Phone 8800 Series Multiplatform Phones (Audio phones—8811, 8841, 8851, 8861)

  • Cisco IP Phone 8800 Series Multiplatform Phones (Video phones—8845, 8865)

  • Cisco IP Conference Phone 7832 and 8832

1

From the customer view in https://admin.webex.com, go to Devices, click Add Device, and then choose whether you're adding the device to a user or a workspace.

2

Select Import/upload CSV file.

3

Choose one of the following options:

  • Users in my organization—You can get a list of all of the users in your organization and their associated attributes so you don't have to manually look up each user.
  • Add device sample template—You can use a template that we've come up with and then enter information such as usernames, type (indicate whether it's a user or a workspace), MAC addresses, and device models. Here are a few things to keep in mind:
    • You must enter a Phone Number, Extension, or both. Note: These fields were previously titled Directory Number and Direct Line; these column names will continue to be supported for a short period of time.

    • For the Username column of the CSV file, make sure you enter the user's email address, not their user ID or their name. You can also insert a workspace name in this column.

    • We recommend that you limit the number of devices to 1000 per CSV file. If you must add more than that, use a second CSV file.

    • If you enter a workspace that doesn't yet exist, the workspace is automatically created.

    • If Device Type is IP a Model is required (for example, Cisco 7841, Cisco 8851, and so on), if Device Type is WEBEX or WEBEX_CALLING a Model should be blank.

    • If you leave the MAC address column blank, an activation code is generated and must be entered on the device itself.

4

If the MAC address has been left blank, you can choose where the activation code gets sent:

  • Provide a link—The activation code gets added to a CSV file that you can then download.
  • Email activation code—If the device is for a workspace, the activation code gets sent to you, as the administrator. If the device is for a user, the activation code is emailed to the user.
5

Import the populated CSV file.

6

Click Submit.

You're presented with a status update as devices become activated.

 

Multiplatform devices must be running a firmware load of 11.2.3MSR1 or later for users to enter the activation code on their device. For information about how to upgrade phone firmware, see this article.

You can add, remove, reboot, check activation, or create a new activation code for the devices that are assigned to users within your organization. This can be helpful to view and manage devices in the users screen, when needed.

1

From the customer view in https://admin.webex.com, go to Users.

2

Select the user to modify and scroll down to Devices.

3

To add a device to this user, click Add Device.


 
If the user is already assigned a device, and you want to add another device, click the icon next to Devices and click Add Device.
4

To modify an existing device, select the device name.

Here you can view and edit device settings, delete the device, reboot the device, or create a new activation code for the device, if applicable. For more information about configuring phone settings, see Configure and Update Phone Settings.

5

If the device added to the user is Webex Aware, then the Webex Aware option is displayed under the devices as shown in the diagram. Webex Aware indicates that the device has onboarded to the Webex platform and has access to Webex Features supported by the phone.

6

Click Actions to manage the device. Actions help to apply configuration changes or update firmware for the MPP devices.

The Actions tab has these options for a Webex Aware-enabled device:
  • Apply Changes-issues request to the phone to download and apply changes to the configuration.
  • Reboot-issues request to force reboot the device and download the current configuration.
  • Report Problem-issues request to the device to generate and upload a PRT to the cloud.
  • Delete- deletes a device that is listed for the user.

Devices can be added and managed directly from a workspace profile. Workspace devices can include ATA devices, like fax machines. You can also set up a workspace device as a Hoteling Host. For more information about hoteling, see Hoteling in Cisco Webex Control Hub.

1

From the customer view in https://admin.webex.com, go to Workspaces.

2

Select the workspace to modify and go to the Devices tile.

3

To add a device, click Add Device.

4

To modify an existing device, select the device name.

Here you can view and edit device settings, delete the device, reboot the device, and enable the device to be used as a Hoteling Host. For more information about configuring phone settings, see Configure and Update Phone Settings.

5

If the device added to the workspace is Webex Aware, then the Webex Aware option is displayed under the devices as shown in the diagram. Webex Aware indicates that the device has onboarded to the Webex platform and has access to Webex features that are supported by the phone.

6

Click Actions to manage the device. Actions help to apply configuration changes or update firmware for the MPP devices.

The Actions tab has these options for a Webex Aware-enabled device:
  • Apply Changes-issues request to the phone to download and apply changes to the configuration.
  • Reboot-issues request to force reboot the device and download the current configuration.
  • Report Problem-issues request to the device to generate and upload a PRT to the cloud.
  • Delete- deletes a device that is listed for the user.

You can add lines to a user's primary device and reorder how the lines appear. This is also referred to as shared line appearance, which allows users to receive and place calls to and from another user's extension, using their own phone. An example of this is an executive assistant who wants to be able to make and receive calls from the boss's line. Shared line appearances can also be another instance of the primary user's line.

The maximum configuration limit is 35 devices for each user phone number, including desktop or mobile app uses by the user. Additional lines can be added to a workspace phone, but a workspace phone cannot be added as a shared line.


Speed dials that have been added by a user to their MPP phone are not visible in Control Hub and can be overwritten if a shared line is configured.

1

From the customer view in https://admin.webex.com, go to Users or Workspaces (depending on where the device to modify is assigned).

2

Select the user or workspace to modify and scroll to Devices.

3

Select the device where you would like to add or modify the shared lines and scroll to Phone Users and Settings.

The users and places that appear on this phone are listed in order of appearance.

4

To add or remove users or places from this phone, select Configure Lines.

5

To remove a line, click the icon.


 
The primary user on line 1 cannot be removed.
6

To add a shared line appearance, click the icon.


 
Add the lines in the order in which you want them to appear. To reorder the line appearance, delete and add to the list in the order you want them to appear.
7

Enter the name or phone number and select from the options that appear and click Save.

You can configure the ports on an Analog Telephone Adaptor (ATA) device assigned to a user in Control Hub. Currently, the two configurations for ATA devices available are for devices with 2 ports and devices with 24 ports.

1

From the customer view in https://admin.webex.com, go to Users.

2

Select the user to modify and scroll to Devices.

3

Select the device where you would like to add or modify.

4

Under Users on this Device, click Configure Ports.

5

To add a shared port configuration, click the icon.

6

Enter the name or phone number and select from the options that appear and then click Save.


 
Only workspaces without devices appear in the lookup.
7

If the device requires T.38 fax compression, check the box in the T.38 column or override user-level compression options, and then click Save.


 
A workspace can have an ATA. This is useful for fax machines.

You can add phone numbers to desk and room devices in your customer organization at any time, whether you're in the middle of a trial or have been converted to a paid subscription.


We've increased the number of telephone numbers you can add in Control Hub from 250 to 1000.

1

From the customer view in https://admin.webex.com, go to Services > Calling > Numbers then click Add Numbers.

2

Specify the Location and Number Type. If you're porting numbers over, enter both your current and new billing numbers.

3

Then, click Save.

You can see a list of PSTN numbers that your organization has ordered. With this information you can see unused numbers that are available, and the numbers that have been ordered that will soon become available.

From the customer view in https://admin.webex.com, go to Services > Calling > PSTN Orders.

When you connect accessories (Headsets/KEMs) to an MPP device, they appear as an inventory item under the Devices tab in Control Hub. From the Control Hub Devices inventory you can find out the accessory model, the status, and to whom the accessory belongs. When you select an accessory, additional information can be obtained, such as the accessory serial number and current software version. The accessory status field is reported as "online" as long as the accessory is connected to MPP. An MPP-connected headset will automatically upgrade its software with the latest version available from Device Management.

Want to see how it's done? Watch this video demonstration on how to view your accessories in Control Hub.
Table 1. Compatible Headsets

Phone Model

Cisco Headset 520 Series

Cisco Headset 530 Series

Cisco Headset 560 Series

Cisco Headset 730 Series

Cisco IP Phone 8811/8841/8845

RJ9 & RJ11

Cisco IP Phone 8851/8861/8865

USB

USB

USB

RJ9 & RJ11

Cisco IP Phone 7811/7821/7841/7861

Cisco IP Phone 6821/6841/6851/6861

Cisco IP Phone 6871

USB

USB

USB

Cisco IP Conference Phone 7832/8832

Table 2. Compatible Key Expansion Modules

Phone Model

KEM

Cisco IP Phone 8811/8841/8845

Cisco IP Phone 8851/8861/8865

BEKEM

CP-8800-A-KEM

CP-8800-V-KEM

Cisco IP Phone 7811/7821/7841/7861

Cisco IP Phone 6821/6841/6861/6871

Cisco IP Phone 6851

CP-68KEM-3PCC

Cisco IP Conference Phone 7832/8832