This feature has been temporarily suspended. New users won't be able to access call recordings on the Webex App. Users who had access to the call recordings on the Webex App previously will see limited availability.

Users can still record the call on the Webex App and view the recordings on User Hub.

playing back call recordings directly from the app

1

Open Webex and sign in.

2

Go to Calling and click Recordings.

The recordings for the calls appear.
3

Hover over any recording and choose what you want to do:

  • Click to play the recording. The recording plays in the player.
  • Click Audio or Video call to call the person.
  • Click to send a message to the person.
  • Click for more options, such as email or delete the recording.

 

The message and email options appear only for the internal calls.

1

Open Webex and sign in.

2

Go to Calling.

3

Under Recents, tap the filter and choose Recordings.

The recordings for the calls appear.
4

Tap any recording and choose what you want to do:

  • Tap to play the recording. The recording plays in the player.
  • Tap Audio or Video call to call the person.
  • Tap to send a message to the person.

To delete a recording, swipe it left and tap Delete.


 

The message option appears only for the internal calls.

1

Open Webex and sign in.

2

Go to Calling.

3

Under Recents, tap Recordings.

The recordings for the calls appear.
4

Tap any recording and choose what you want to do:

  • Tap to play the recording. The recording plays in the player.
  • Tap Audio or Video call to call the person.
  • Tap to send a message to the person.

To delete a recording, long press it and tap Delete.


 

The message option appears only for the internal calls.