Overview

You can migrate users, devices, locations, and workspaces, from Unified CM to a cloud-based Dedicated Instance through Control Hub. The migration includes existing phones, configurations, integrations, or a new build.

The available tools help assess readiness before starting the migration. They also allow you to compare and validate data between the on-premises source cluster and the Dedicated Instance cluster.

However, these tools do not perform the actual data migration. Once the migration is complete, you’ll use a cloud-based Calling solution based on your organization’s needs.

Steps in migration

1

Sign in to Control Hub.

2

Go to Services -> Updates & Migrations in the left pane.

In the Updates & Migrations, you can see the Dedicated Instance Migration Assistant tile.

3

Click Get started to start with migration.

Generate assessment reports

1

In the Migration Assistant pane, click Generate Customer Assessment.

The control hub flow for Migration assistant.

2

From the Destination region, choose the region where you want to migrate the cluster from the active DI list.

3

From the Destination cluster, select the destination cluster to migrate to.

4

Choose the source cluster from your deployment. You can see the list of clusters onboarded to CCUC.

Make sure that the status of all cluster nodes is Online.

5

Click Generate.

6

In the Migration assistant page, go to Action and click to see the following fields:

  • Run source readiness checks — To verify the readiness of the source cluster to migrate to a DI region.
  • Run DI readiness checks — To verify the readiness of the destination cluster to migrate to a DI region.
  • Post-migration validation — To compare the data configured from the source cluster to the DI cluster.

The status of the onboarded cluster.

7

Click Run source readiness checks. Once clicked, the status changes to In progress under source readiness check. After report generation, the status changes to Download report.

The report contains the configuration of the selected source cluster, and recommendations before the actual migration.

8

Click Run DI readiness checks . Once clicked, the status changes to In progress under source readiness check. After the report is generated, the status changes to Download report.

Start the DI readiness checks report only after network peering with DI Datacenter is complete.

9

Click Post-migration validation, to verify the migration data.

Review the sample reports to know more about the Source readiness checks, DI readiness checks, and Post migration validation reports.

Sample reports

The sample migration report includes readiness checks and recommendations for devices, users, and configurations before moving to Dedicated Instance. It also provides post-migration validation to ensure data was successfully transferred.

Source readiness checks

The following are the actions recommended to the customer admins before migrating to DI.

  • Assessment Sheet — Lists the actions needed by customer admin and points to different sheets for details.
  • Phone GW Recommendation — Lists the devices that need an upgrade.
  • Credential Policy — Lists the credential policies that aren’t aligned with DI guidelines.
  • Application Users — Lists the application users for which configuration isn’t aligned to DI guidelines.

DI readiness checks

The Device IP Connectivity lists the devices that aren’t reachable from the selected DI cluster and it is the recommended actions to the customer admins before migration to DI.

Post-migration validation

You must verify the migrated and compare the data configuration from the source cluster to the DI cluster.