'Procedure Entry Point' Error When Logging in to Cisco Jabber
'Procedure entry point' error when logging in to Cisco Jabber.
Error: 'The procedure entry point ?createDirectory@FileUtils@JCFCoreUtils@SAXABV?$basic_string@DU?$char_traits@D@std@@V?$allocation@D@2@@std@@@Z could not be located in the dynamic link library JCFCoreUtils.dll' when signing into Cisco Jabber.
The following error may appear when a user attempts to log into Cisco Jabber:
Steps to resolve the issue:
- Uninstall Cisco Jabber.
- Browse to C:\Program files (x86)\Cisco Systems.
- Delete the Cisco Jabber folder.
- Clear Jabber cache, see WBX72595 - How Do I Clear the Cache in Cisco Jabber for Windows?
- Reboot the computer.
- Reinstall Cisco Jabber for Windows.