'Procedure Entry Point' Error When Logging in to Cisco Jabber

'Procedure entry point' error when logging in to Cisco Jabber.

Error: 'The procedure entry point ?createDirectory@FileUtils@JCFCoreUtils@SAXABV?$basic_string@DU?$char_traits@D@std@@V?$allocation@D@2@@std@@@Z could not be located in the dynamic link library JCFCoreUtils.dll' when signing into Cisco Jabber.


The following error may appear when a user attempts to log into Cisco Jabber:

User-added image

Steps to resolve the issue:
  1. Uninstall Cisco Jabber.
  2. Browse to C:\Program files (x86)\Cisco Systems.
  3. Delete the Cisco Jabber folder.
  4. Clear Jabber cache, see WBX72595 - How Do I Clear the Cache in Cisco Jabber for Windows?
  5. Reboot the computer.
  6. Reinstall Cisco Jabber for Windows.

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