Seeing Only a Black Screen when Using a Webcam in a Meeting

Seeing only a black screen when using a webcam in meeting.

Webcam video displays as a black screen.

Web Camera video only displays a grey screen.


Cause:
The wrong video capture device may be selected within the meeting.

Solution:

Close out of any webcam avatar software that is running on the computer.

Follow the steps below to change the webcam in your meeting:

  1. In the meeting window, go to the Audio & Video menu.
  2. Select Camera...
  3. In the Camera: drop-down menu, select the proper web camera, then exit the Settings window.

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