Seeing Only a Black Screen when Using a Webcam in a Meeting

Seeing only a black screen when using a webcam in meeting.

Webcam video displays as a black screen.

Web Camera video only displays a grey screen.

The wrong video capture device may be selected within the meeting.


Close out of any webcam avatar software that is running on the computer.

Follow the steps below to change the webcam in your meeting:

  1. In the meeting window, go to the Audio & Video menu.
  2. Select Camera...
  3. In the Camera: drop-down menu, select the proper web camera, then exit the Settings window.

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