For the status integration to work, restart both the Webex App and Outlook after making these changes.

Windows Users

Your users must be using Webex App on:

  • Windows 7, 8, or 10 with Microsoft Outlook 2016 or later

  • Microsoft Office 365 (version 16.0.9001 or later)

In your Active Directory, populate the proxyAddresses field for each user, the format of the SIP address is SIP:username@example.com. Ensure that the SIP address for each user in your Active Directory matches with the Webex username.

  • For users in your organization, you must register the file spark-windows-office-integration.dll using administrator privileges. You can run regsvr32.exe on the .dll file, or use another method.


    The spark-windows-office-integration.dll file is part of the Webex installation and is stored in the dependencies subfolder of your Webex installation folder. For more information, see Installation and Automatic Upgrade.

    Example of how to register the .dll file using regsvr32.exe:

    Go to the directory for the .dll, for example:
    
            c:\Users\anita\AppData\Local\Programs\Cisco Spark\dependencies 
          
    Enter the following:
    
            regsvr32.exe /s spark-windows-office-integration.dll 
          

    Example of how to unregister the .dll file using regsvr32.exe :

    Go to the directory for the .dll, for example:
    
            c:\Users\anita\AppData\Local\Programs\Cisco Spark\dependencies 
          
    Enter the following:
    
            regsvr32.exe /s /u spark-windows-office-integration.dll 
          

    Users must restart Webex App and Outlook to see status from Webex App in Outlook.

  • For users on a free account, they can integrate Cisco Webex status with Microsoft Outlook in Webex App if they are administrators on their computers.


If either or both Outlook for Windows and the Webex App is running in elevated mode, Outlook won't show Webex App user status.

Mac Users

  • If the Webex App is the only app that users have installed to integrate with status in Outlook, then the Webex App integrates with status in Outlook by default.

  • If users have another app installed that integrates with status in Outlook, then they must choose to integrate Webex status in Outlook.

Conflicts with Other Apps

  • You must only maintain one app that integrates with Outlook for status. Having more than one app integrated with Outlook can cause conflicts. Before enabling Webex App status integration with Outlook, users must quit and unregister any other instant messaging apps that they use to connect with Outlook.

Tips for Removing the Integration

  • For users on Windows, you can unregister the DLL for users in your organization. Users with a free account can choose to remove the integration in the Webex App.

  • For users on Mac, they can change the setting in the Webex App.