Advanced headset settings in the Webex App

Find your Cisco headset information

You can find all your basic headset information in Webex App, including the headset name, model, serial number, and firmware version.
1

Click your profile picture and select Settings > Devices.

2

Select your headset, and click Advanced settings > Headset info.

Customize your general headset settings

Your available headset settings vary depending on your Cisco Headset model.

Cisco Headset 560 Series

  • Dock event – Choose whether to end or answer calls when you place or remove your headset from the base.
  • Wireless – Choose whether to keep the audio connection between your headset and base active. This may drain your headset battery at a faster rate.

Cisco Headset 730

  • Voice assistant – Toggle voice assistant controls through the left ear pad.
  • Smart sensors – The Cisco Headset 730 smart sensors detect when you put on or take off your headset. You can pause your music playback or mute a call when you take off your headset. You can also answer an incoming call when you pick up your headset.
  • Dock event – Choose whether to end a call when you place your headset on the charging stand.
1

Click your profile picture and select Settings > Devices.

2

Select your headset, and click Advanced settings > General settings.

3

Adjust your settings. Changes automatically save to your headset.

Customize your audio notification settings

Customize audio notifications in the Cisco Headset 730 and Bang & Olufsen Cisco 980. Most settings give you a choice to hear a voice notification, a tone, or no notification at all for events such as an incoming call.

1

Click your profile picture and select Settings > Devices.

2

Select your headset, and click Advanced settings > Notification settings.

3

Adjust your settings. Changes automatically save to your headset.

Customize your advanced audio settings

Customize the following audio settings in Webex App:

  • Equalizer – Select from a list of preset audio settings to customize the blend of bass and treble in your headset audio.
  • Sidetone – Customize how much of your own voice that you hear through your headset.
  • Noise cancellation – For headsets with noise cancellation technology, you can customize how much background noise filters through your headset.

1

Click your profile picture and select Settings > Devices.

2

Select your headset, and click Advanced settings > Audio settings.

3

Adjust your settings. Changes automatically save to your headset.