April 17, 2026 | 38 view(s) | 0 people thought this was helpful

Webex App | Conversational search: Unified Ask AI Assistant

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No more remembering where to ask what — you can open AI Assistant from anywhere in the app and continue the same conversation across tabs and even in meetings, or calls. Let AI Assistant help, ask questions in your own words, and AI Assistant searches across your workloads to find what you need.

Ask AI Assistant showing across all app tabs - messaging, meetings, calling, with AI panel overview showing sources list

The integrated Ask AI Assistant brings a unified AI experience to the app, making it easier than ever to get things done.

It gathers the information you're looking for from:

  • Messaging—finds the context you need from past messages and conversations.

  • Meetings—access to recordings, summaries, transcripts, and meeting messages.

  • Calling—pulls up key points from your call summaries and transcripts.

This cross-tab and cross-workload availability ensures you have consistent AI support, wherever you're working within the app, enhancing productivity and collaboration without needing to switch context.

You can search across external sources, if you have them set up for your account. In the AI panel go to Sources , and select from the available options, such as: Glean or Amazon Q.

If you've also set up the AI integrations with your Jira, and Salesforce accounts, you can interact with, and search across your Salesforce data, and set up and retrieve Jira issues and tasks directly with AI Assistant.

Before you begin

Open Webex and sign in.

1

Go to the app header and click AI Assistant Cisco AI Assistant icon.

You can access AI Assistant no matter which tab you're in.

2

In the Cisco AI Assistant panel, select:

  • Ask AI Assistant—ask AI Assistant questions, to search for, or find out more, about recent activity, conversations, content, and recordings, or ask AI Assistant to schedule meetings for you.

    Answers come with highlighted citation links that you can click to go directly to the source, so you can quickly get to specific content for more information.

You can also click Prompts, and select from:

  • Summary—summarize the conversation.

    The summary options available depend on which tab you're currently using: Messaging or Calling.

  • Find—find your content, select from:

    • Give me more info about [topic]—search for information.

    • Whats the status of [project name]—search for specific project content.

    • Find me the recording about [topic]—search across all your recordings.

  • Schedule—set up a meeting, select from:

    • Schedule a 30 min meeting with @person—set up a quick meeting with a specific person.

    • Schedule a meeting with @person about [topic]—set up a meeting with a person about a specific topic.

    • Find a free meeting time with @person—search for available meeting times with a person.

Click Stop generating to cancel an AI Assistant reply. Or, click Copy Copy icon, to copy answer content and share elsewhere.

AI Assistant has trouble with subjective questions and may return some inaccurate results. Ask questions that start with: find, what, who, or use keywords, such as a project name.

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