Troubleshooting Webex file sharing control issues.
How do I troubleshoot download and preview restriction issues?
A Webex user is unable to download a shared file in a Webex room.
Webex Administrators Only
To Troubleshoot this issue:
- Verify if the File Sharing Control options are configured in the Cisco Webex Control Hub. For help, see: Prevent People Sharing Files
- Submit feedback in the Webex app after the above has been verified. For help, see: Help Us Improve the Webex App
- Contact Technical Support for assistance, see: WBX162 - How Do I Contact Webex Customer Services or Technical Support?