MP4 Recordings Default in Webex Meetings 40.10

In the upcoming October (40.10) update, all-new recordings in Webex Meetings will be stored in MP4 format, either in the cloud or locally as selected at the site or host level, with a video-centric experience. By standardizing the recording format, you'll have a wider choice of playback tools, better security, and a more effortless collaboration experience even after your meetings. Existing ARF and WRF recordings can still be downloaded or played at the Webex site. For more information regarding video-centric recording, go to Video-Centric Network-Based MP4 Recordings in Webex Meetings and Webex Events.

Cause:
This behavior is by design for a Network-Based Recording that is re-uploaded to a site.

Solution:

Send Email option is only available for Network-Based Recordings (NBR) populated after meeting completion. If an NBR is downloaded and re-uploaded by the host, Send Email functionality is lost.

Workaround:

1. Convert the Network-Based Recording (.ARF) file to Windows Media Video (.WMV) format, see:
   • Convert a Cisco Webex Recording to Another Format
2. Upload the converted recording to your Webex site, see:
   • Add a Recording to My Webex Site
     
     The uploaded .WMV recording will have the Send Email option.