Webex Events Destination URL does not Redirect to the Correct Page/Survey
SurveyMonkey Event Center Destination URL
Webex Events destination URL does not redirect to the correct page/survey.
SurveyMonkey does not load after event ends.
Attendee is not directed to the correct destination address after event.
Cause:
This is a known issue with the way SurveyMonkey's web server handles URLs. This also occurs for any sites that do not recognize a "?" as a separator.
Solution:
Appending a pound sign (#) to the end of the destination address after event URL will cause SurveyMonkey and similar sites to ignore Webex tracking data that is automatically appended to all destination URLs.
To append a pound sign (#) to the end of the destination URL:
- Log in to your Webex web site. (Example: SITENAME.webex.com)
Note: If your site is in Modern View, click Classic View in the left panel.
- Click My Webex.
- Locate your Event and click its underlined topic name.
- Click Edit Event.
- Scroll down to the Destination URL after event field and append a pound sign (#) to the end of the destination URL.
- Click Update This Event at the bottom of the page.
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