Error: 'Due to an event capacity limit, you cannot view the multimedia content the presenter is sharing'

Error: 'Due to an event capacity limit, you cannot view the multimedia content the presenter is sharing'.

I can't view the video playing in my event due to an 'event capacity limit' error.

I'm getting an 'event capacity limit' error when the presenter shares a video in my event.

I can't view the video from webcams due to an 'event capacity limit' error.

Solution:

Webex Events (Classic)

In Webex Events:

Shared multimedia video playback is restricted to the first 1000 attendees. If the event has 3000 attendees, only the first 1000 attendees can see the video.
The maximum number of users that may send Standard Quality (SQ) video in an event is 1000.
In Cisco Webex Business Suite (WBS) 39 and later, up to 1,000 users can receive video.

Attendees who join after the limit is reached for either video type will see the following error 'Due to an event capacity limit, you cannot view the multimedia content the presenter is sharing'

Webex Events (New)

In WBS 41.3 and earlier sites, only the first 1000 Event participants can receive participant video. (Example: when turning on a webcam (or a video device) as a panelist, only the first 1000 participants can view it.). This applies to Cisco Webex Events that have up to 3000 participants. This condition does not apply to Webex Events (New) WBS 41.4 and older releases as the 1000 participants limit has been removed.