Cisco Webex Teams Crashes when Trying to Upload a File or Change the Profile Picture

Cisco Webex Teams crashes when trying to upload a file or change the profile picture.

Error During Dell Backup and Recovery.

The Cisco Webex Teams app crashes when trying to upload a file.

The Cisco Webex Teams app crashes when attempting to change the profile picture.

Note: This article applies to users on Dell computers running Windows.

Solution:

The Cisco Webex Teams app may crash when you’re trying to upload a file or change your profile picture, this could be due to a conflict caused by the Dell Backup & Recovery software running on your computer.

To resolve this issue:

  1. Log in to your computer as the administrator
  2. Run the following commands from an elevated command prompt:
  • regsvr32 /u "C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBROverlayIconBackuped.dll"
  • regsvr32 /u "C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBROverlayIconNotBackuped.dll"
  • regsvr32 /u "C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBRShellExtension.dll"

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