Before you begin

Only specific roles have permission to generate activation codes. For more information, see Customer Account Roles.

If you're generating an activation code for an analog telephone adapter (ATA), you must configure all network settings before you activate the device.

After you activate the device, you can't access or change these network settings. Here are a few examples of available network settings: VLAN, IP address, and subnet mask.


From the customer view in, go to Places or Users.


Select the User or Place that you want to generate an activation code for.


Select Add Device.

You'll be presented with a QR code and a 16-digit activation code. The activation code expires after 7 days.


Enter the activation code or scan the QR code on the device. You can also email the activation code to the user assigned to the device or another person in your organization so that they can activate the device.