Before you begin

  • Ensure you allow access to the microphone for calls from the browser, when you sign into the Desktop application.
  • If you use Desktop on the Firefox browser, check the Remember for all microphones check box when you allow access to the microphone.
  • Connect external microphones to your system.
1

Click User Profile at the top-right corner of the Desktop.

2

In the User Settings section, click Speaker and Microphone.

3

Configure the speaker and microphone settings:

  1. From the Speaker drop-down list, choose the type of speaker.

  2. Click to mute the speaker. To unmute, click .

  3. Click Test to test the volume level.

  4. From the Microphone drop-down list, choose the type of microphone.

  5. Click Test to test the volume level.

    Changes to the speaker and microphone settings are applicable from the next call.