Webex App |Conversational search: Ask AI Assistant for Calling

AI Assistant panel as displayed with Calling tab selected

Before you begin

Open Webex and sign in.

Click Calling, then go to the app header and click AI Assistant Cisco AI Assistant icon .

Go to Ask AI Assistant—ask questions, to search for, or find out more, about call conversations and content.

The Unified Ask AI Assistant is integrated throughout Webex. You can search for content across Messaging, Meetings, and Calling from anywhere in the app, whether you are navigating your tabs, or currently in a meeting. You can also retrieve and generate answers from whatever knowledge source you've selected in the AI panel.

Answers come with highlighted citation links that you can click to go directly to the source, so you can quickly get to specific content for more information.

In the AI panel, select from:

Summarize previous conversations with [name/number]—summary of the conversation from a specific person or number.
List my action items for the day—list of action items.
Give me more info about [topic]—search for information.
Or, click Prompts, and select Summary to use the suggested prompts, select from:
- Summarize calls in [custom time]—choose a time frame to summarize select calls.
- List action items from the call with @name/number—search for action items.
- What did @name/number say in last call?—search for assigned action items from a specific call.

Click Stop generating to cancel an AI Assistant reply. Or, click Copy Copy icon , to copy answer content and share elsewhere.

AI Assistant has trouble with subjective questions and may return some inaccurate results. Ask questions that start with: find, what, who, or use keywords, such as a project name.

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Webex App |Conversational search: Ask AI Assistant for Calling

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