With a personal 6-digit PIN on your device, you can keep your private information safe. When your device is locked, sensitive data like calendars, call records, and whiteboards are inaccessible. Also, meeting notifications show up without subjects. Important notifications continue to reach you without revealing details, and emergency calling remains functional.

In the locked state, the device paired to the Webex App can't make calls or use wireless sharing such as Proximity, Airplay, and Miracast. You can dial emergency numbers from the device paired to the Webex App, but without the Add and Transfer call control functions.

Requirements and limitations

PIN lock is available for all Board, Desk and Room Series devices in personal mode, and for Desk Series devices in shared mode.

On personal mode devices users can always choose to add a PIN lock on their devices, and they can do it themselves without involving an admin. However, the admin may force a user to do add a PIN by setting the UserInterface > ScreenLock > Policy configuration to Enforced. If that’s the case, they must create a PIN to continue to use the device.

On shared mode devices, the admin must set the UserInterface > ScreenLock > Workspace > Allowed to True and provide users with a one-time password before they can create a PIN for the device.

Setting up the PIN for the first time

Personal mode devices

You can choose your PIN as part of the set-up wizard on a new device. If not set up as part of the wizard, go to PIN options in the top left status menu to get guidance on how to create your PIN.



  1. Sign in to the User Hub (user.webex.com)

  2. Navigate to Settings > Devices and select your device from the list.

  3. In the Security > Screen lock PIN section, click Reset.

    As a result, the User Hub shows a 6-digit one-time PIN, which expires after 2 minutes. Also, on the device itself, there's a prompt asking for the one-time PIN.

  4. Enter the one-time PIN on your device.

    Once done, there's a new prompt asking you to enter and confirm your own PIN for the device.

Now, you can use the PIN lock as described in the following.

Shared mode devices

Regular users can't set up PIN lock on a shared mode device without the help of an admin. The admin must configure the device correctly and generate a one-time PIN as described here.

  1. Set the UserInterface > ScreenLock > Workspace > Allowed configuration to True.

    You can set this in the Control Hub or in the device web interface (see this article for more information). You can also use the API (see this article).

  2. Run this command to generate a one-time PIN. You can run the command in the Control Hub (see this article) or use the API (see this article). Use the LifeSpan parameter to set for how many minutes the one-time PIN shall be valid. The maximum is 7 days (10,080 minutes).

    xCommand UserInterface ScreenLock AdminInitiateRecovery Lifespan:<Lifespan>

    The command returns a 6-digit one-time PIN that you, as an admin, must provide to the user of the device.



    As a result, on the device itself, there's a prompt asking for the one-time PIN.

  3. The user of the device must enter the one-time PIN.



    Once done, there's a new prompt asking them to enter and confirm their PIN for the device.

Now, you can use the PIN lock as described in the following.

Resetting the PIN

If you've forgotten your PIN or want to reset it, perform the same process as when generating the PIN for the first time.

On a personal mode device, you can do everything yourself. On a shared mode device, the admin must create a new one-time PIN.

Locking the device

To lock the device, go to the top left status menu, and select Lock device. The device also locks automatically when it enters standby.

In both cases, tap the screen and enter the PIN code to unlock the device.

Prevent the device from locking (only available for personal mode devices)

You can disable PIN lock from the PIN options menu on the device. When disabled, there's no manual locking option and the device doesn't lock automatically when entering standby.

  1. Go to the top left status menu on the device, select PIN options, and enter your PIN to open the menu.

  2. Toggle the Allow locking switch Off or On

    • Off: Both automatic and manual locking is disabled.

    • On: You can lock the device manually from the top left status menu, and the device locks automatically when it enters standby.

Regardless of the position of the Allow locking switch, you need the PIN to open the PIN options menu.

Changing the PIN (only available for personal mode devices)

  1. Go to the top left status menu on the device, select PIN options, and enter your PIN to open the menu.

  2. Click Change PIN, enter your new PIN, and confirm it when prompted.

Enforce setting a PIN

An admin can enforce setting a PIN lock either on individual devices or at the organization level, by setting the UserInterface > ScreenLock > Policy configuration to Enforce. The default for this configuration is Optional.

Enforce setting a PIN at organization level

In the Control Hub, go to Devices and Settings. Scroll down to Device screen lock and select Enforce screen lock on all allowed devices.

This includes all personal mode devices and any shared mode devices with screen lock explicitly enabled (that is, with UserInterface > ScreenLock > Workspace > Allowed set to True).