Set Up Calling Behavior for Cisco Webex
You can control which calling application is used and how calls are routed when people dial PSTN numbers or extensions from Cisco Webex. You configure this setting at the organization level, and you can also override your organization's default setting for specific users with different calling needs.
Before you begin
Your organization must have the correct subscriptions for the calling behavior you choose.
If you choose Cisco Jabber, make sure it's registered with the
Users must have valid phone numbers. If the numbers are invalid,
Webex still sends the number to the calling app that you select, but the call fails.
From the customer view in https://admin.webex.com/, go to Management > Organization Settings, and then
scroll to Calling Behavior.
Choose the app you want to use as your organization-level setting for calling within
Webex and then click
—Select this option if you want users to make calls directly in
Webex using one of these call services:
Webex Calling (formerly Spark Call), or
Webex (Unified CM)—Select this option if you want users to make calls directly in
Webex registered to Unified CM as a softphone for calling features, such as Hold and Resume. For more information, see the Deployment Guide for Calling in
Webex (Unified CM at
Choose which domain gets applied to users in
Use my organization's domain
—By default, your organization's domain is applied to all users in
Use a UC Manager Profile for Calling
—If you've created a
UC Manager profile
, you can select it from here so that it gets applied to all users in
Webex Calling app
—Select this option if your organization has a subscription to Cisco Webex Calling and you want to allow users to make PSTN calls using the
Webex Calling app. When users make PSTN calls in
Webex Calling app launches and is used to make the call.
Cisco Jabber app
—Select this option if your organization has Cisco Unified Communications Manager deployed and you want to allow users to make PSTN calls in Cisco Jabber. When users make PSTN calls in
Webex, the Cisco Jabber app launches and is used to make the call.
—Select this option if your organization has a subscription to a third-party calling app and you want to allow users to make PSTN calls using that app. Typically, the
Webex users in your organization have free calling for this option. When users make PSTN calls in
Webex, the third-party app is launched and used to make the call.
Users must have the corresponding application installed to make PSTN and extension calls from
Webex. Make sure you let people know what choice you make and if another app is used to make calls.
After you set your organization-wide default for calling, you can assign different calling
services to individual users in your organization. Go to Settings, and then select
Calling Behavior. You can make your choice and then click
, scroll to