Your device ships with a pre-installed firmware release that is fully functional. But new firmware is available as we resolve known issues. Critical updates occur anytime and interrupt use of the device.

September 15, 2020

Webex Share and Cisco Webex Room Phone 2020-09-08 c3671a5a60

Resolved Issues and Improvements

  • #2506 Cisco Webex Room Phone: Caller name not displayed after declining incoming call with active on-prem call

  • #2767 Cisco Webex Room Phone: Upgrade alert after initial setup overlaps with call information

Known Major Issues

  • #2745 Cisco Webex Room Phone: Mute LED stuck on red after ending meeting sometimes

  • #2750 Cisco Webex Room Phone: Modify calendar Start for alerted meetings doesn't remove the alert

  • #2992 Cisco Webex Room Phone: The LCD suddenly turns black when it is still in meeting

September 10, 2020

Webex Share and Cisco Webex Room Phone 2020-08-29 bf53ee8fe0

Resolved Issues and Improvements

  • #2196 Cisco Webex Share: Media service crashes during signage intermittently

  • #2345 Cisco Webex Share: Digital signage is not properly displayed in some cases

  • #2412 Cisco Webex Room Phone: Audio cut through issue noticed when share is minimized and maximized

  • #2451 Cisco Webex Room Phone: Sending volume reduced around 5dB

Known Major Issues

  • #2745 Cisco Webex Room Phone: Mute LED stuck on red after ending meeting sometimes

  • #2750 Cisco Webex Room Phone: Modify calendar Start for alerted meetings doesn't remove the alert

August 18, 2020

Webex Share and Cisco Webex Room Phone 2020-08-10 986730aabb

Resolved Issues and Improvements

  • #2412 Cisco Webex Room Phone: Audio cut through issue noticed when share is minimized and maximized.

  • #2466 Cisco Webex Room Phone: UI tearing/blurring when scrolling and when accessing settings

  • #2474 Cisco Webex Room Phone: Delayed key presses and chained key press click sound when searching

Known Major Issues

  • #2196 Cisco Webex Share: Media service crashes during signage intermittently

  • #2506 Cisco Webex Room Phone: Caller name not displayed after declining incoming call with active on-prem call

  • #2451 Cisco Webex Room Phone Sending volume reduced around 5dB

Additional Notes

  • Issue IDs have recently been renumbered

July 14, 2020

Webex Share and Cisco Webex Room Phone 2020-07-03 fe7c315e38

Resolved Issues and Improvements

  • #5783: Cisco Webex Room Phone: Delayed key presses and chained key press click sound when searching.

  • #5814: Cisco Webex Room Phone: Unable to close Meetings screen alert when more than one meeting is scheduled.

  • 5824: Webex Share: local share did not show video while audio was fine for 4 to 5 mins (for initial share only after showing a video sign).

Known Major Issues

  • #5754: Webex Room Phone: Audio cut through issue noticed when share is minimized and maximized.

  • #5910: Webex Room Phone: UI tearing/blurring when scrolling.

June 23, 2020

Webex Share 2020-04-27 757a9b6977

Resolved Issues and Improvements

  • Minor bug fixes and stability improvements.

Known Major Issues

  • #5824:Local share did not show video while audio was fine for 4 to 5 mins (for initial share only after showing a video sign).

May 5, 2020

Webex Share 2020-04-27 757a9b6977

Resolved Issues and Improvements

  • #5009: Device stuck on upgrade screen and does not upgrade.

  • #5035: Webex Share devices drop offline, become un-responsive, manual reboot required to recover.

Known Major Issues

  • This release does not include any known major issues.

March 10, 2020

Webex Share 2020-03-09 2cf7844186

Resolved Issues and Improvements

  • #4609: Webex Share: Intermittently unable to share

  • #4735: Customer Webex Shares fail to register due to IP validation problem on device

  • #4891: Webex Share progress bar not moving during share

Known Major Issues

  • This release does not include any known major issues.

February 5, 2020

Webex Share 2020-01-20.6094e6b486

Resolved Issues and Improvements

  • #4745: Static IP doesn't allow DNS configuration

Known Major Issues

  • #4609: Webex Share: Intermittently unable to share

  • #4735: Some Webex Shares fail to register after upgrading to current Stable build

  • #4752: Webex Share does not show error for unsupported resolution share

January 24, 2020

Webex Share 2020-01-13.0cb4981220

Resolved Issues and Improvements

  • #4345: Webex Share Control Hub Only Shows Wifi MAC

  • #4581: Button press on back should always wake up Webex Share

Known Major Issues

  • #4609: Webex Share: Intermittently unable to share

  • #4735: Some Webex Shares fail to register after upgrading to current Stable build

  • #4745: Static IP doesn't allow DNS configuration

  • #4752: Webex Share does not show error for unsupported resolution share

December 20, 2019

Webex Share 2019-12-16.717c62cdd4

Resolved Issues and Improvements

  • #4290: Webex Share volume levels can fluctuate during share

  • #4431: Webex Share failed to upgrade with audio resource issues

  • #4456: Webex Share: Changing URI during Signage causes cached pictures to re-appear

  • #4457: Webex Share: Wrong configuration values are set for Digital Signage

  • #4559: Webex Share shows black screen when no signs are present in AppSpace Channel

  • #4575: Webex Share does not show localized text on the web page for Static IP

Known Major Issues

  • #4345: Webex Share Control Hub Only Shows Wifi MAC

  • #4581: Button press on back should always wake up Webex Share

  • #4609: Webex Share: Intermittently unable to share

November 26, 2019

Webex Share 2019-11-18.f83c027b6c

Resolved Issues and Improvements

  • #4060: International strings in Wi-Fi setup show up incorrectly in English

  • #4114: Webex Share HDMI/CEC/Display Interop Problems with Projectors

Known Major Issues

  • #4290: Webex Share volume levels can fluctuate during share

October 29, 2019

Webex Share 2019-10-21.1adf6957cf

Resolved Issues and Improvements

  • #3698: Webex Share Sessions Intermittently Fail To Start Properly

  • #4114: Webex Share HDMI/CEC/Display Interop Problems with Projectors

  • #4275: Webex Share Devices Reportedly Upgrading While In Use

  • #4342: Webex Share Missing WPA2 wifi option for hidden SSID

Known Major Issues

  • #4290: Webex Share volume levels can fluctuate wildly during share

October 15, 2019

Webex Share 2019-10-06.236a051a6c

Resolved Issues and Improvements

  • #3698: Webex Share Sessions Intermittently Fail To Start Properly

Known Major Issues

  • #4060: International strings in Wi-Fi setup show up incorrectly in English

  • #4114: Webex Share HDMI/CEC/Display Interop Problems with Projectors

  • #4290: Webex Share volume levels can fluctuate wildly during share

September 24, 2019

Webex Share 2019-09-16.911293d0d7

Resolved Issues and Improvements

  • #4280: Webex Share does not use UDP (Which Can Cause Interop Issues)

  • Minor bug fixes and stability improvements

Known Major Issues

  • #3698: Webex Share Sessions Intermittently Fail To Start Properly

  • #4204: Webex Share is showing white screen with wavy lines

September 10, 2019

Webex Share 2019-09-04.1d7dcb0f6d

Resolved Issues and Improvements

  • #3925: Webex Share WiFi Does Not Interop Properly With Some Configurations

  • #4154: WebexShare has Default UTC Timezone, should use Geolocation

Known Major Issues

  • #3698: Webex Share Sessions Intermittently Fail To Start Properly

August 27, 2019

Webex Share 2019-08-18.b66b8eebff

Resolved Issues and Improvements

  • #3925: Webex Share WiFi Does Not Interop Properly With Some Configurations

Known Major Issues

  • #3698: Webex Share Sessions Intermittently Fail To Start Properly

August 13, 2019

Webex Share Version 2019-08-01.71658d397f

Resolved Issues and Improvements

  • #3903: Webex Share Can Reboot Due to Excessive Heat

  • #3997: Prevent Inappropriate Modification to Device WIFI Config

  • #4072: Webex Share HDMI Audio Volume Level default is too low

Known Major Issues

  • #3698: Webex Share Sessions Intermittently Fail To Start Properly

  • #3925: Webex Share WiFi Does Not lnterop Properly With Some Configurations

July 9, 2019

Webex Share Version 2019-07-08.20a03037bd

Resolved Issues and Improvements

  • #3980 - Webex Share occasionally reboots after waking up from sleep mode.

  • #3981 - Webex Share can reboot unexpectedly due to excessive heat (mediasessiond).

  • #3994 - Webex Share is slow to update when sharing static content from the Webex Meetings app.

Known Major Issues

  • #3698 - Webex Share sessions sometimes fail to start properly.

  • #3903 - Webex Share can reboot due to excessive heat (sparkd).

  • #3925 - Webex Share does not interop properly with some WiFi configurations.

June 4, 2019

Webex Share Version 2019-05-28.fddf602874

Resolved Issues and Improvements

  • Minor bug fixes and stability improvements

Known Major Issues

  • #3698 - Webex Share sessions sometimes fail to start properly.

May 14, 2019

Webex Share Version 2019-05-05.2429942

Resolved Issues and Improvements

  • #3797 - Webex Share automatically disables the 802.1x Ethernet connection if the certificate authentication fails.

  • #3803 - Webex Share inappropriately runs an unsupported Wi-Fi protocol.

Known Major Issues

  • #3698 - Webex Share sessions sometimes fail to start properly.

April 24, 2019

Webex Share Version 2019-04-15.cc902ad

Resolved Issues and Improvements

  • Minor bug fixes and stability improvements

Known Major Issues

  • #3698 - Webex Share sessions sometimes fail to start properly.

April 9, 2019

Webex Share Version 2019-03-31.4273ae1

Resolved Issues and Improvements

  • Minor bug fixes and stability improvements

Known Major Issues

  • #3698 - Webex Share sessions sometimes fail to start properly.

  • #3723 - Webex Share can be made to register in Personal Mode incorrectly.

March 25, 2019

Webex Share Version 2019-03-18.2b1a0c9

Resolved Issues and Improvements

  • Minor bug fixes and stability improvements

Known Major Issues

  • #3496 - Webex Share fails intermitently.

February 25, 2019

Webex Share Version 2019-02-17.936eccf

Resolved Issues and Improvements

  • #2897 - Webex Share video intermittently encounters decode problems. This issue most often occurs after sharing for a long period.

  • #3180 - Webex Share will intermittently hang after a reboot.

Known Major Issues

  • #3496 - Webex Share fails intermitently.

  • #3559 - Webex Share can reboot unexpectedly due to excessive heat.

January 28, 2019

Webex Share Version 2019-01-20.68c4e4b

Resolved Issues and Improvements

  • #2897 - Webex Share video intermittently encounters decode problems. This issue most often occurs after sharing for a long period.

  • #3180 - Webex Share will intermittently hang after a reboot.

Known Major Issues

  • #3086 - Webex Share intermittently drops a share session due to unexpected internal software crashes.

January 15, 2019

Webex Share Version 2019-01-07.9394250

Resolved Issues and Improvements

  • #3484:Webex Share device can overheat and reboot if the monitor is turned off while playing an animation.

  • #3481: Webex Share crashes and fails to register when encountering a DNS error.

Known Major Issues

  • #2897 - Webex Share video intermittently encounters decode problems. This issue most often occurs after sharing for a long period.

  • #3086 - Webex Share intermittently drops a share session due to unexpected internal software crashes.

  • #3180 - Webex Share will intermittently hang after a reboot.

Additional Notes

  • All configuration on the Webex Share device web page will now be locked by default after you activate the device. Administrators will soon be able to unlock these configurations from the Cisco Webex Control Hub device page. This feature is under development and will be available soon to customers.

    If you want to change Webex Share configuration after activation, hold the reset button on the back for 10 seconds to factory reset the device. Re-activate the device with the new configuration.

December 21, 2018

Webex Share Version 2018-12-17.e52ec3d

Resolved Issues and Improvements

  • #3410: Webex Share occasionally reboots due to severe overheating.

Known Major Issues

  • #2897 - Webex Share video intermittently encounters decode problems. This issue most often occurs after sharing for a long period.

  • #3086 - Webex Share intermittently drops a share session due to unexpected internal software crashes.

  • #3180 - Webex Share will intermittently hang after a reboot.

December 11, 2018

Webex Share Version 2018-12-02.65ab2d5

Resolved Issues and Improvements

  • Minor bug fixes

Known Major Issues

  • #2897 - Webex Share video intermittently encounters decode problems. This issue most often occurs after sharing for a long period.

  • #3180 - Webex Share will intermittently hang after a reboot.

  • #3086 - Webex Share intermittently drops a share session due to unexpected internal software crashes.

July 11, 2018

Webex Share Build: 06-25-2018.030caea

Fixed or Changed

  • #2674 - Webex Share throwing thermal alerts (abnormally hot)

  • #2829 - HDMI CEC didn't automatically turn off a particular Samsung TV.

  • #2841 - Webex Share not reachable after on board, if screen is not adjusted immediately in captive portal.

  • Minor bug fixes

Known Major Issues

  • #2783 - Webex Share goes into tight CPU loop when up for 24.78 days.

  • #2819 - Webex Share registers but shows offline in Control Hub.

June 13, 2018

Webex Share Build: 06-13-2018.d9aff9a

Fixed or Changed

  • #2754 - Screen Share did not appear on-screen.

  • #2784 - After upgrade, time zone on Webex Share gets reset to default.

  • General stability and robustness improvements

Known Major Issues

  • #2674 - Webex Share throwing thermal alerts (abnormally hot).

  • #2783 - Webex Share goes into tight CPU loop when up for 24.78 days.

  • #2819 - Webex Share registers but shows offline in Control Hub.

  • #2829 - HDMI CEC didn't automatically turn off a particular Samsung TV.

  • #2841 - Webex Share not reachable after on board, if screen is not adjusted immediately in captive portal.

June 4, 2018

Webex Share Build: 2018-06-04.ac5117c

Known Major Issues

  • #2674 - Webex Share throwing thermal alerts (abnormally hot).

  • #2754 - Screen Share did not appear on-screen.