Only specific roles have permission to generate activation codes. For more information, see Assign organization account roles in Control Hub.

If you're generating an activation code for an analog telephone adapter (ATA), you must configure all network settings before you activate the device.

After you activate the device, you can't access or change these network settings. VLAN, IP address, and subnet mask are examples of network settings.

Generate an activation code for a workspace

1

Sign in to Control Hub, then go to Workspaces.

2

Select the workspace for which you want to generate an activation code.

3

Click More menu, then select Add Device.

4

Click Add device.

A 16-digit activation code is shown. The activation code expires after 7 days.

5

Select Copy, Email, or Print, then enter the activation code on the device.

You can email the activation code to a user in your organization other than the one assigned to the device, so that they can activate it.

Generate an activation code for a user

1

Sign in to Control Hub, then go to Users.

2

Select the user for whom you want to generate an activation code.

3

Click Devices, then click Add Device.

4

Select the type of device you want to add for this user, then click Add device.

A 16-digit activation code is shown. The activation code expires after 7 days.

5

Select Copy, Email, or Print, then enter the activation code on the device.

You can email the activation code to a user in your organization other than the one assigned to the device, so that they can activate it.