If your administrator has set you up as an Assistant with the Executive Assistant feature (also known as Boss-Admin), you can make and answer calls on your boss' behalf. If you've more than one boss, you can select the appropriate line when making a call. And you'll always know which boss an incoming call is intended for.

executive assistant option in user hub

Before you begin

  • Your administrator must have enabled the executive and executive assistant services for you to access and configure it. If you don’t see this setting, check with your administrator.

  • The executive must assign you to their assistant pool.

  • You can configure all the call settings from the User Hub by navigating to Settings > Calling.

    The Calling option is available only for users with the Webex Calling license. If you don’t see the Calling option, it means you don’t have the Webex Calling license.

    If you want to find out which calling service you’re set up with, you can check from the Webex App. For more details, see Find out what calling service you have.

Forward your executive assistant calls

You can forward your calls to another destination by setting the phone number.
1

Sign in to User Hub.

2

Go to Settings > Calling > Call settings.

3

Go to the Executive Assistant section.

4

Enter the phone number to which the calls to be forwarded in the Set phone number field and select the Forward filtered calls.

5

Click Save.

Opt in or out of executive assistant service

You can either opt in when the executive needs your assistance or opt-out when you’re not needed.
1

Sign in to User Hub.

2

Go to Settings > Calling > Call settings.

3

Go to the Executive Assistant section.

The list of Executives you're assigned to as an assistant appears along with the Opt-in option.
4

To opt in to an executive assistant service, select the Opt-in option of the respective executive.

If you want to opt out of the executive assistant service, uncheck Opt-in.

5

Click Save.

You can opt in or out of the executive assistant service by entering the respective Feature Access Codes (FAC) with the phone keypad.

  • Opt-in (executive assistant) - #65

  • Opt-out (executive assistant) - #66