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Let specific users treat their desk phones as a one-way or two-way intercom.
Push-to-talk connects users in different parts of your organization. For example, you can create a list of customer service representatives who can chat with Jim in the warehouse using push-to-talk on their phones. This way, the reps can quickly chat with Jim about things like inventory and delivery schedules.
Configure push-to-talk for users
1 |
Sign in to Control Hub, and go to . |
2 |
Select a user and click the Calling tab. |
3 |
Go to the Between-User Permissions section and then choose Push to Talk. |
4 |
Choose the connection type:
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5 |
Choose the access type:
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6 |
From the drop-down, choose your Allowed or Blocked users list and then click Save. Let people in the allowed list know that they can use their desk phone to communicate with users that have push-to-talk enabled. They can press *50 and then enter the extension of the person they want to use push-to-talk with. |
Configure push-to-talk for workspaces
Before you begin
1 |
Sign in to Control Hub, and go to . | ||
2 |
Select a workspace and click Calling. | ||
3 |
Go to the Workspace Permissions section and then choose Push-to-talk. | ||
4 |
Choose the connection type:
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5 |
Choose the access type:
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6 |
From the drop-down, choose your Allowed or Blocked workspaces and then click Save. Let people in the allowed list know that they can use their desk phone to communicate with users that have push-to-talk enabled. They can press *50 and then enter the extension of the user or workspace they want to use push-to-talk with.
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