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Configure Service Request Options on Your Site

WebEx site administrators can configure what options users are able to request through their site.

Allow Users to Request Additional Services

  

This procedure applies to Enterprise Edition sites only.

If you have not enabled all WebEx services on your Enterprise Edition site, you can allow users to request additional services and privileges from the site. With this option enabled:

  • A user can see and select the tab for a service for which they do not yet have host privileges.

  • WebEx displays a sign-up page.

  • The request appears in a queue so that you can approve or deny the request.

    1On the left navigation bar, under Configuration > Common Site Settings > Options.
    2Scroll down to Service Request Settings, and check the Allow users to request additional services check box.
    3If you want to have all requests automatically approved, select Automatically approve all service requests.
    4To have requests placed in a queue for approval, select Site admin will manually approve service requests....
    5Select Update to save your changes.

    Service Request Options

    Option

    Description

    Approve requests from these email domains

    Use this option to automatically accept requests from a domain. Enter the URL here in this format:

    webex.com

    You can use an asterisk to indicate that any characters can be substituted for a portion of the domain name:

    *.webex.net

    To specify multiple domains, separate each domain with commas (but no spaces).

    webex.com,*.webex.net,webex.org

    Reject requests not from these email domains

    Use this option to automatically reject requests that do not originate from a certain domain. Enter the domain from which you accept requests in this format:

    webex.com

    You can use an asterisk to indicate that any characters can be substituted for a portion of the domain name:

    *.webex.net

    To specify multiple domains, separate each domain with commas (but no spaces).

    webex.com,*.webex.net,webex.org

    All site administrators

    Select this option to have all requests that are automatically rejected sent to all site administrators for consideration.

    Selected site administrators

    Select this option to have all requests that are automatically rejected sent to a specific site administrator for consideration. Then enter the email address of that site administrator in the box.

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