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Error: Your Account Does Not Have Access to This Webex Site
Feedback?ISSUE
When logging into your Webex site, you see the message "Your account does not have access to this Webex site."
RESOLUTION
Control Hub administrators can follow the steps below to add the Webex Meetings Suite license to the user account:
- Log in to Control Hub.
- In the navigation menu under Management, Click Users.
- Click on the User.
- On the Summary tab, scroll down to the Licenses section.
- If Webex Meetings Suite (along with the correct site name) is not listed, a license must be assigned to the user.
- Click Edit Licenses > Click Edit Licenses again.
- Click Meeting.
- Enable the checkbox for Webex Meeting Suite next to the Webex site that the user is logging into.
- Click Save. Verify that Webex Meeting Suite with the site name shows. Click Close.
CAUSE
This error occurs when the user doesn't have the correct licensing on their account in Control Hub.
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