Before you begin

  • Ensure you are signed in.

  • Make sure there are no active tasks, monitoring sessions, interactions, or incoming task requests.

1

Click User Profile > Profile Settings.

2

In the Handle calls using drop-down list, choose one of the following options:

  • Dial Number: Enter the ten-digit number.

    If it is an international number, check International Dialing Format. Find your country code from the drop-down list and enter the number. If it is a US number, enter in the standard US format, which is typically (+1) area code-phone number.

  • Extension: Enter your extension number.

If you don't see the dial number or extension options, contact your administrator.

3

(Optional) Check Don't show this again check box to enable auto sign-in for future sessions, skipping the Station Credentials screen on future sign-ins. Your station details are saved in your browser preferences regardless of whether this check box is selected.

4

Click Save and then Confirm.