520 Controller

The Cisco Headset 521 and 522 features a detachable inline controller.

Cisco Headset 530 Controller

The inline USB controller makes it easy to use basic call features.

Make and Answer Calls

When you have an incoming call, you hear the ringtone in your headset.

On the inline controller, press Call the call button.

Adjust Your Volume

Press Up up or Down down on the inline controller.

End a Call

Hold Call the call button on the inline controller until you hear a tone.

Mute Yourself on a Call

Press Mute the mute button on the inline controller.

Reject a Call

Press Call the call button twice on the inline controller.

Place a Call on Hold

Press Call the call button once on the inline controller.

If you have an incoming call, the headset answers automatically.

Cisco Headset 560 Controls

Call control functions on the Cisco Headset 561 and 562 are found on the headset ear cup.

Turn Your Headset On and Off

1

Hold Call the call button on your headset for 4 seconds. You hear a tone indicating headset status.

2

Do one of these actions.

  • Hold Call the call button for 1 second to turn the headset back on.
  • Place the headset on the base.

Make and Answer Calls

Press Call the call button on your headset.

Adjust Your Volume

Use Volume the volume controls on your headset.

Mute Yourself on a Call

Do one of these actions.

  • Press Mute the mute button on your headset.
  • You can also mute yourself with the mute button on the multibase.

End a Call

Do one of these actions.

  • Hold Call the call button on your headset until you hear a tone.
  • Place your headset on its base.

Reject a Call

Press Call the call button on your headset twice.

Place a Call on Hold

While on a call, press Call the call button on your headset.

  • If you have an incoming call, the headset answers automatically.

Answer a Call From a Different Source

Make sure you place on hold or end any active calls before your switch sources. Active calls are not automatically placed on hold when you change sources on the multibase.

Do one of these actions:

  • Press Callthe call button on your headset.
  • On the multibase, press the source button for the incoming call.

 
Active calls don't automatically go on hold when you change sources on the multibase. Make sure you place on hold or end any active calls before you switch sources. Active calls do automatically hold when you press Callthe call button on your headset.