a user interacting with various Webex bots in different messaging spaces
Examples of Cisco-developed bots in use

Adding the Jira Cloud bot to a Webex space

Your Jira administrator must first authorize Webex App to access your Jira cloud instance before you can start linking your Jira account and using the bot to manage notifications, create issues, and view issue details.

When your account is linked, you can interact directly with a Jira project in the space, manage notifications, create issues, update issues, or view issue details.

  1. Go to Spaces and choose a space to add the Jira bot.
    • You can also create a new space with just the Jira bot.
  2. Choose People, click Add People, and then enter the Jira bot email: JiraCloud02@webex.bot.
  3. In a direct space, enter help and send the message or in a group space, enter @jira help.
  4. Click Link Jira Account and add your Jira account information.

    When your Jira account is linked, in the space with the bot, enter help and send the message.

Jira Cloud bot commands

There are several commands you can use to interact with the Jira Cloud bot in Webex. To see the list send the message help in a direct space or @jira help in a group space.

Manage Jira Cloud bot notifications

You can create new notifications or manage existing notifications for actions in Jira, and you will get notified in Webex App.

  1. In direct space with the Jira bot, enter help and send the message or enter @jira help in a group space.
  2. Select Manage Notifications and select a notification type or edit an existing notification.

    You can also enter @Jira Manage and send the message to manage notifications.

  3. Enter a name for your notification, choose your authorization, configure the notification message, and then select Save.
Manage Jira Cloud bot issues

The following sections show you how to manage your Jira issues.

Create a Jira issue

You can create an issue in Jira directly from your space.

  1. In the space with the Jira bot, enter help and send the message.
  2. Select Create Issue.

    You can also enter @jira create and send a message to create an issue.

  3. Enter the information for the issue and select Create.

Update a Jira issue

You can update an existing Jira issue from your Webex App space.

  1. In the space with the Jira bot, enter help and send the message.
  2. Select Update Issue.

    You can also enter @jira update and send a message to update an issue.

  3. Enter an issue ID or summary and then select Find issues.
  4. Choose your issue, enter your updates, and then select Submit Update.

Get details about Jira issues

You can review the details of a Jira issue in the Webex App space.

  1. In the space with the Jira bot, enter help and send the message.
  2. Click Find Issue.

    You can also enter @jira get and send the message to get details about an issue.

  3. Choose from the following options:
    • Assigned Issues
    • Watched Issues
    • Specific Issues
    • Updated Recently
  4. Select an issue and select See Details.