Download the Bang & Olufsen mobile app

From the Bang & Olufesn mobile app, you can set up your B&O Cisco 980 and unlock the full call control and audio features from Bang & Olufsen and Cisco. The app also provides links to product support and documentation for your headset.
1

On your mobile device, open your preferred app store and download Bang & Olufsen.

2

Turn on your headset and pair it to your mobile device.

3

Open the Bang & Olufsen app and follow the in-app instructions.

When you first open the app, you may need to create a new user account.

Change Bluetooth sources

You can enable, disable, and prioritize your connected Bluetooth ® devices through the Bang & Olufsen mobile app.
1

Select your headset in the Bang & Olufsen app.

2

On the product page, select the Bluetooth device you want to connect to.

Personalize your equalizer settings

To enhance your listening experience, you can choose between a selection of pre-tuned audio settings from the Listening Modes feature in the Bang & Olufsen app. You can also create and save personal audio settings.
1

Select your headset in the Bang & Olufsen app.

2

Do one of the following:

  • Choose one of the default listening modes.
  • Tap the Beoplay icon and manually balance your treble and bass levels.

Toggle automatic standby

By default, the Bang & Olufsen Cisco 980 automatically turns off after 15 minutes of inactivity. You can disable this feature in the Bang & Olufsen app.
1

Select your headset in the Bang & Olufsen app.

2

Scroll down the product screen and toggle Automatic Standby on or off.

Customize your audio feedback levels

The Bang & Olufsen Cisco 980 contains three powerful audio feedback features. Noise cancellation lets you tune out your surroundings and focus on your work, calls, music, or simply enjoy silence. Transparency mode lets you hear the world around you without taking off your headset. When you have an active call, Transparency mode changes to Own Voice. Own Voice filters our background noises to give you a clear representation of how you sound on a call.

You can always adjust your noise cancellation and Transparency levels with the left slider. However, you can also precisely adjust your headset feedback levels through the Bang & Olufsen app.

1

Select your headset in the Bang & Olufsen app.

2

Swipe left or right on the Surroundings slider.

Slide all the way to the left to maximize ANC. Slide all the way to the right to maximize Transparency or Own Voice.

View your remaining battery level

The Bang & Olufsen app displays your headset's remaining battery strength on the top of the product screen.
1

Select your headset in the Bang & Olufsen app.

2

Tap the battery icon underneath the headset image on the product page to view your remaining battery as either a percentage or in total call time remaining.

Reboot your headset

To help troubleshoot issues, you may need to reboot your headset.
1

Select your headset in the Bang & Olufsen app.

2

Tap Settings in the top-right corner of the screen.

3

Tap Product Settings > Troubleshoot > Reboot.

4

Tap Reboot.


 

It may take up to two minutes for your headset to reboot and reconnect to your Bluetooth ® devices.

Factory reset your headset

You can reset your Bang & Olufsen Cisco 980 to its factory default setting through the Bang & Olufsen app. A factory reset clears all saved Bluetooth® connections and resets all headset settings to their default values.

 

When you perform a factory reset, you'll need to re-pair the USB HD Adapter to the headset.

1

Select your headset in the Bang & Olufsen app.

2

Tap Product Settings > Troubleshoot > Factory reset.

3

Tap Factory reset.

Update your headset

Firmware updates improve your audio experience or add new functionality to your headset. We recommend that you always install the latest software version to your headset when possible. The Bang & Olufsen mobile app alerts you whenever there is new software available.

For information on the latest firmware release, see Bang & Olufsen Cisco 980 release notes.

1

Select your headset in the Bang & Olufsen app.

2

Tap Settings in the top-right corner of the screen.

3

Tap Product Settings > Software > Update software.


 

It usually takes 5 to 10 minutes for your headset to update. The screen displays the estimated remaining time on your update.