generic image of Webex bots

The image above shows examples of Cisco-developed bots in use.

Bots in Webex App

Bots can help to extend the functionality of Webex App to include a third-party app. You can add bots to Webex App spaces and interact directly with the third-party app from the space. When you've added the bot to the space you can send ahelpmessage to the bot and the response includes the commands that the bot supports.

You can add a bot to any type of space; add a bot to your project space with other people and interact directly with the third-party app from your space. Or you can create a space with just you and the bot to interact with the third-party app.

The Webex App Hub contains a catalog of bots and apps developed by Cisco and third-party developers.

Cards in Webex App

Bots can present information within Webex App in various ways. However, using cards makes it easier for users to interact directly with the bot’s response to a command. You can select from drop-down menus, use buttons, and even use text fields to update and gather information.

For more information on the cards framework, see

You can report any issues on the bot with cards to

Add the Twitter bot to a space.


Go to Messaging and choose a space to add the Twitter bot.


You can also create a new space with just the Twitter bot.


Choose People, click Add People , and then enter the Twitter bot name:


Once added, the bot sends you a welcome message to link to your Twitter account.


Click Link Twitter Account and add your Twitter account information.

You recieve a notification that your connection is successful.

Once authorized, the Twitter bot allows you to set up, edit or view your twitter notifications from any space at the click of a button.

In the space where the bot is located enter help and send the message. If you're in a space with more than just the bot, @mention the bot, enter help and then send.


Enter manage in the space where the bot is located, and send the message. If you're in a space with more than just the bot, @mention the bot, enter manage, and then send.


Select which notifications you want to receive in the space:

  • @mentions—Notifies you when a tweet mentions your selected account.

  • All new tweets—Notifies you of new tweets of accounts you follow.

  • Direct Messages—Receive notifications of DMs sent to you.

  • Replies to your tweet—Notifies you when you receive a reply to a tweet you sent.

  • Tweets from a specific account—Enter an account to receive notifications when they tweet.

  • Tweets with a specific hashtag—Enter a hashtag to receive notifications of all tweets which contain the hashtag.


Click Save.