Preface
Change History
This table lists changes made to this guide. Most recent changes appear at the top.
Change |
Date |
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Initial Release of Document |
July 2019 |
About this Guide
The Getting Started with Cisco Webex Contact Center for Salesforce guide describes how to integrate Cisco Webex Contact Center into Salesforce lightning. This guide also describes how to configure the Cisco Webex Contact Center for Salesforce client and play recording feature, make inbound and outbound calls. In addition, this guide provides steps to generate and run reports.
Audience
This document is intended for Salesforce users who use Cisco Webex Contact Center to run their contact centers.
Conventions
This guide uses the following conventions.
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boldface font |
Boldface font is used to indicate commands, such as user entries, keys, buttons, and folder and submenu names. For example:
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italic font |
Italic font is used to indicate the following:
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window font |
Window font, such as Courier, is used for the following:
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