Change History

This table lists changes made to this guide. Most recent changes appear at the top.



Initial Release of Document

July 2019

About this Guide

The Getting Started with Cisco Webex Contact Center for Salesforce guide describes how to integrate Cisco Webex Contact Center into Salesforce lightning. This guide also describes how to configure the Cisco Webex Contact Center for Salesforce client and play recording feature, make inbound and outbound calls. In addition, this guide provides steps to generate and run reports.


This document is intended for Salesforce users who use Cisco Webex Contact Center to run their contact centers.


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