Water Mark

A Meeting Host is Unable to Configure Global Call-In for Their Meetings

view(s) people thought this was helpful

A meeting host is unable to configure global call-in for their meetings.

How do I enable the global call-in teleconferencing feature for a host account?

How do I verify the global call-in feature is enabled for a host?

Cause: A host may not be able to configure global call-in for their meetings if the global call-in feature is disabled for their host account. 

Solution:

To verify the global call-in feature is enabled on the Webex site/host account:

  1. Log in to your Webex Site Administration page. (Example: https://SITENAME.Webex.com/admin.php)
  2. On the Site Administration home page, confirm there is a green check mark beside Global call-in:
User-added image
  1. In the left navigation bar, click on User Management > Edit User.
  2. Enter your search criteria into the User name: or Email: field, then click the Search button.
  3. Click the name of the account that needs to be modified.
  4. Under Privileges > Telephony Privileges, check the Allow access to teleconference via global call-in numbers box.
  5. Scroll to the bottom of the page, then click the Update button.

Was this article helpful?

Related Articles

Recently Viewed

Didn’t find an answer to your question?

Contact us