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A Meeting Host is Unable to Configure Global Call-In for Their Meetings

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A meeting host is unable to configure global call-in for their meetings.

How do I enable the global call-in teleconferencing feature for a host account?

How do I verify the global call-in feature is enabled for a host?

Cause: A host may not be able to configure global call-in for their meetings if the global call-in feature is disabled for their host account. 

Solution:

To verify the global call-in feature is enabled on the Webex site/host account:

  1. Log in to your Webex Site Administration page. (Example: https://SITENAME.Webex.com/admin.php)
  2. On the Site Administration home page, confirm there is a green check mark beside Global call-in:
User-added image
  1. In the left navigation bar, click on User Management > Edit User.
  2. Enter your search criteria into the User name: or Email: field, then click the Search button.
  3. Click the name of the account that needs to be modified.
  4. Under Privileges > Telephony Privileges, check the Allow access to teleconference via global call-in numbers box.
  5. Scroll to the bottom of the page, then click the Update button.

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