When you're connected to your desk phone from Webex App, you can dial a number or make a call in Webex App and your call goes through your phone. Webex App acts like a remote control for your phone so you don't need to shift your focus away from your computer when you want to make a call.
Go to and make sure that your desk phone's selected. If you see My Computer instead of your desk phone, select it and switch to your desk phone.
Dial a number from your app or make a Webex App call, and your call goes through your phone. Pick up your handset, use your headset, or talk over your speakerphone on your phone. Then, if you're set up with a phone service, you can control your phone from the app. You can hold, merge, or transfer calls. You can see everything taking place on the phone display.