Windows Debugging Tool

Windows Debugging Tool

What is the Windows Debugging tool?

How do I gather Windows logs that are generated during application crashes?

This Microsoft utility is used to gather Windows logs generated during application crashes.
Supported Cisco Webex Product Version
All Cisco Webex meeting service versions
Instructions (How to capture logs)

  1. Go to and download the Windows Debugging Tools.
  2. Once download completes, install Windows Debugging.
  3. After the installation completes, go to Start > Run.
  4. In the "Run" field, input the following command exactly as shown then press Enter:
"c:\Program Files\Debugging Tools for Windows\windbg.exe" -I

Note: It may be easiest to copy the entire command and paste it into the Run field.  Also,this is assuming you installed the Windows Debugger into the default location.
  1. After submitting the command, make sure it says "WinDbg was successfully installed as the default postmortem debugger."
  2. Now try duplicating the issue.
  3. When crash happens, the debugger window will pop up.
  4. Please input the following in the "Command" window that appears:  .dump /ma c:\crash.dmp

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