This program link has expired. Request a new link'

'This program link has expired. Request a new link'

I get an error that the 'Program link has expired' when I try to register for an event.

Error: 'This program link has expired' when registering for an event.

Webex Events (Classic)

Webex Events (Classic)


Due to cryptographic key updates to Webex, the links to access Events through Programs have changed.

For more information regarding the cryptographic key update, see:

If you try to register for an event assigned to a program with an outdated link, you may see the following warning:


To request a new updated program link:

  1. Enter your Name and Email address.
  2. Check the box to Include the URL of the web page that contains the recording link if it appears.
  3. Enter a message to the host of the event if desired.
  4. Click Request New Link.

    A message appears, stating that your request has been sent.

At this point, you need to wait for the event host to reply back with an updated link for the program registration. If you need to check on the status of your request, contact the host directly. Webex Technical Support cannot send updated registration links to users.

For help, see: WBX71898 - How Do I Contact the Host of My Meeting?

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