Device Selector

Cisco Jabber Softphone for VDI includes a component called Device Selector. Device Selector is a menu that you can use to manage your cameras, speaker devices, microphones, and ring alerts. You can view your currently active devices or change them. A list of speaker devices appears first in the menu, followed by the lists of microphones, ring devices, and cameras.

The Device Selector icon (Image of the Device Selector icon) appears in the notification area (system tray), in the bottom right corner of the screen. Some icons, including the Device Selector, can be hidden. Click the up arrow in the notification area to show hidden icons.

After you connect a new device, a "New device found" message appears in the notification area and the new device becomes active.

When you disconnect a device, a "Device disconnected message" appears in the notification area. Jabber selects the next available device with the highest priority. To change the priority for your devices, go to (File > Options > Audio > Advanced)

By default, when you connect a new headset, Cisco Jabber adds it to the top of the priority list. If you work in a hot-desking environment, and you move your thin client and headset, the embedded microphone becomes the preferred device. Your Administrator can set a parameter to override the default behavior. Cisco Jabber then adds new devices to the bottom of the priority list, and your headset remains the preferred device.

Use Device Selector

Use the Device Selector menu to view your active device selections, or to select a different active camera, speaker device, microphone, or ring alert. You must have multiple devices connected.

Device Selector does not override your device priority settings for Jabber (Advanced audio options). Each time that you sign in to Jabber, or reconnect to your hosted virtual desktop, device selection follows these settings.


In the Windows notification area, click the Device Selector icon.

Check marks indicate the selected devices.


Click a device (camera or audio) to make it active.


Click anywhere except on the Device Selector icon to close the menu.

Switching Cameras

Cisco Jabber Softphone for VDI establishes the video quality at the start of a call. If you start a call with a supported high definition (HD) camera, and then switch to a standard-definition camera, video quality is affected. We recommend that you switch cameras between calls.

Screen Lock and Call Control

While your hosted virtual desktop screen is locked, you cannot make calls, but you can receive them. If you have an incoming call while your hosted virtual desktop screen is locked, you can use one of your accessories to answer the call. With supported audio accessories, the following call control features are available while your screen is locked:

  • Answer call

  • End call

  • Hold call

  • Resume call

  • Toggle audio mute

  • Adjust audio volume

Adjust Settings for Jabra Bluetooth Devices

Most Jabra Bluetooth devices introduce a short delay in bringing up the audio path (about 1 to 3 seconds). For supported Jabra Bluetooth devices, you can eliminate the delay by changing the device settings in Jabra Direct. For more information, visit the Jabra website.

Before you begin

Jabra Direct must be installed.


Open Jabra Direct.


Click the Jabra device for which you want to modify the settings.


Click Settings.


Click to expand Softphone (PC).


From the Preferred softphone list, select Cisco Jabber.


Set Open phone line to On.


Set PC audio to Off.


Click Apply.

Headsets and Ringtones

With some wireless headsets, you may not hear the ringtone for incoming calls, because the wireless link that connects the device is not open. To open the wireless link, press the call answer button on the headset.

Some headsets play their own internal tone.