Face recognition is used to create name labels in a meeting. In the beginning of the meeting, you can see the name labels for the first 60 seconds of the meeting for up to 4 people. The name labels are visible on the far-end. After that, the active speakers name is visible for a short while when they start speaking.

Name label information is sent as metadata and rendered on the far-end. Not all third-party SIP video conferencing devices and older Cisco room devices support this. Name labels are rendered on Webex registered DX, SX, MX, and Room Series devices and Webex Boards. Name labels are sent from Room Series devices and Webex Boards that are Webex registered.

When you enable face recognition from Control Hub for your organization, you can send an email to invite your users to enroll. It includes a link that they can follow to add a photo of themselves and sign up.

Name labels are not available on transcoded conferences or on soft clients.


Sign in to Control Hub at https://admin.webex.com, and go to Organization Settings > Face Recognition.


Toggle Face recognition on. Click Invite users to get an email template to invite people in your organization to sign up.