Call Detail Records for Cloud Connected Audio

Use the Call Detail Record PDF to find out how to download and use the Call Detail Record API.

Users must have access to the Partner API Setting policy in Groups and Users to see the API Settings in the CCA Portal.

We recommend giving access to this policy for only a few users. If a user unintentionally resets their password, this will break the API authentication of your automated scripts.

1

Sign in to the Webex CCA Portal, go to API Settings, and click Generate.

2

Select OK, and then click Acknowledged.

Make sure to save the machine account password. Passwords aren't stored in the CCA Portal.

Reset Password

You can generate a new machine account password.
1

Sign in to the Webex CCA Portal and then go to API Settings.

2

Select Reset Password.

Update Notification Email Address

You can change the email address of the person who receives password expiration notifications.
1

Sign in to the Webex CCA Portal and then go to API Settings.

2

Select Update Email.