Some of these call settings are only available in Advanced Call Settings if they have been enabled by your administrator. If you’re not sure about which options are enabled for you, contact your Service Provider.

Turn On Do Not Disturb

When you're busy and don't want to be disturbed, you can turn on Do Not Disturb to silence incoming calls on all of your devices and send the calls directly to voicemail.


This Do Not Disturb setting is separate to the Do Not Disturb setting in Webex App when you click your profile picture.

1

Open Advanced Call Settings in Webex App.

2

Select Incoming Calls.

3

Turn on the Do Not Disturb toggle.

Reject Anonymous Calls

The Anonymous Call Rejection feature automatically rejects calls with blocked IDs or unidentified numbers.

1

Open Advanced Call Settings in Webex App.

2

Select Incoming Calls.

3

To automatically reject unidentified numbers, turn on the Anonymous Call Rejection toggle.

Set Up Call Forwarding

By allowing you to forward calls to a phone number other than your voicemail, Call Forwarding keeps you connected wherever you are. You can decide when calls are forwarded and to which phone numbers.

1

Open Advanced Call Settings in Webex App.

2

Select Incoming Calls > Call Forwarding.

3

Turn on the toggle and enter a phone number for the types of calls that you want forwarded:

  • Always—All calls are forwarded.

    If you would like to hear a notification whenever a call is forwarded, check Ring splash.


     

    You can also configure this option in Webex App, but you'll need to go to Advanced Call Settings for all of the other Call Forward options.

  • When No Answer—Calls that aren't answered after a set number of rings are forwarded.

    Use Number of rings to set how many times you want the call to ring before it's forwarded.

  • When Busy—When you are already on a call, all other calls are forwarded.

  • When Not Reachable—All unanswered and busy calls are forwarded.

Set Up Sequential Ring

When Sequential Ring is turned on, incoming calls ring a set of phone numbers one at a time until the call is answered. If the call still isn't answered when the sequence is complete, it's transferred to another phone number or to voicemail, depending on your settings for unanswered calls.

The caller hears a comfort message during the process, so they know the system is attempting to find you.

You can choose the following settings when creating a Sequential Ring list:

  • Set up to five phone numbers to ring in a set order.

  • Choose the number of rings before the call is transferred to the next phone number in the sequence.

  • Turn on Answer Confirmation, which requires the person who answers the call to confirm that they have accepted the call.

  • Choose whether the Sequential Ring list rings if you're already on a call.

  • Set a schedule for Sequential Ring (for example, turn it on at weekends).

  • Allow callers to interrupt the call sequence at any time and be transferred to your unanswered calls process (for example, voicemail). This option is announced before callers are transferred to the ring list.

1

Open Advanced Call Settings in Webex App.

2

Select Incoming Calls > Sequential Ring.

3

To set up your sequential list, select Ring Numbers and enter the phone numbers in the order that you want them to be rung.

For each number, you can choose how many times the call rings before transferring to the next phone number in the sequence.

4

Check Answer confirmation required for each number as required.

5

You can choose the following additional settings:

Setting Description
Ring Base Location First

Turn on this option, if you want your base location (primary phone) to always ring first.

You can choose how many times the call rings before it's transferred to the next phone number in the sequence.

Continue if busy

Check Continue if busy if you want calls to be transferred to the Sequential Ring list when you’re already on a call at your base location.

Caller May Cancel

Turn on Caller May Cancel if you want callers to be able to skip the call sequence and go directly to voicemail.

6

Select When to Ring to set the criteria for the sequential call list.

Turn On Call Waiting

When Call Waiting is turned on, you hear a notification tone if another call is incoming while you're already on an active call. You can choose to put the active call on hold and answer the incoming call or you can ignore the incoming call.

1

Open Advanced Call Settings in Webex App.

2

Select Incoming Calls.

3

Turn on the Call Waiting toggle.

Block Your Caller ID

If you want to hide your phone number so it's not displayed to people that you're calling, you can block your caller ID.

1

Open Advanced Call Settings in Webex App.

2

Select Outgoing Calls.

3

Turn on the Block My Caller ID toggle.

Turn On Automatic Callback

The Automatic Callback feature keeps checking busy phone numbers for you, so you can get on with other work.

If Automatic Callback is turned on and you dial a busy number:

  • You're offered a callback request (for example, press 1 to be notified when the line is available).

  • If you accept, the phone number is continuously checked.

  • When the line becomes available, you hear a notification, and the number is automatically dialed for you.

1

Open Advanced Call Settings in Webex App.

2

Select Outgoing Calls.

3

Turn on the Automatic Callback toggle.

Set Your Voicemail Preferences

You can choose the following settings for your voicemail:

  • Choose when calls are transferred to voicemail (always, when no answer, when busy).

  • Choose how to receive your voice messages.

  • Choose how to be notified about new voice messages.

  • Set the number of rings before a caller is transferred to voicemail.

  • Allow callers to press 0 to interrupt your voicemail greeting and be transferred to an alternate number (for example, a receptionist).

1

Open Advanced Call Settings in Webex App.

2

Turn on your voicemail by selecting Voicemail and turning on the Voicemail Service toggle.

3

Choose when your calls are transferred to voicemail by selecting Send Calls to Voicemail > Set Settings.

In Number of rings, choose how many rings the caller hears before the call is transferred voicemail.

4

Choose how you want to receive new voice messages by selecting When a Message Arrives and one of the following:

  • In your Webex App—If you want to receive new voice messages in your Webex App, turn on the Use unified messaging toggle. Check Message waiting indicator if you want to see a notification badge when you have new voice message.

  • By email—If you want to receive new voice messages by email, turn on the Forward to email address toggle, and enter an email address.

5

If you'd like to get email notifications about new voice messages, turn on the Email Notification toggle and enter an email address.

Turn on the Email Carbon Copy toggle button if you want a copy of the notification sent to another email address.

6

If you want to allow callers to skip your voicemail greeting, turn on the Press ‘0’ to transfer toggle and enter an alternate phone number.