1

Go to https://settings.webex.com and select Webex Calling.

2

From the calling user portal, go to Call Settings.

3

Toggle on Priority Alert.

4

Select a predefined schedule from the drop-down menu.


 

If you do not see a schedule you would like to use for this setting, you can add a schedule on the Schedules tab in the Calling User Portal. For more information, see Create a Schedule to Apply to Call Settings.

5

Click Add Schedule to set the following parameters:

  • When—Select your predefined schedule from the drop-down menu.
  • Calls from—Select to apply a priority alert for calls from Any Phone Number or Select Phone Numbers. If you choose Select Phone Numbers, enter the additional details.
  • Alert or Don't alert—Choose whether or not you would like to apply a priority alert to the calls that fit within these parameters.
6

Click Save to save your priority alert parameters.

Your schedule is added to an Alert or Don't alert table. You can edit or delete schedules from the tables, as needed.

7

Click Save.

Example

Want to see how it's done? Watch this video demonstration on how to set up and manage priority alerts in the calling user portal.