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September 14, 2024 | 1848 view(s) | 2 people thought this was helpful

Hold Calls with Your Cisco Headset 500 Series

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You can easily hold, answer, and end multiple calls with the Cisco Headset 500 Series call controls.

520 and 530 Series
560 Series

Place a Call on Hold and Resume a Held Call

1	Press Call on the inline controller.
2	Select the call you want to resume.
3	Press Call.

Put a Call on Hold and Answer an Incoming Call

Press the call button once.

End a Call and Resume a Held Call

1	Hold Call until you hear a tone.
2	On your phone, select the call that you want to resume.
3	Press Call once.

End a Call and Answer an Incoming Call

1	Hold Call until you hear a tone.
2	Press Call once.

Put a Call on Hold and Resume a Call

1	Press Call on your headset.
2	Select the call that you want to resume.
3	Press Call.

Hold a Call and Answer an Incoming Call

Press the call button once.

This call feature is unavailable to when connected to a Cisco IP Phone with Firmware 12.1(1).

End a Call and Resume a Held Call

1	Hold Call on your headset until you hear a tone.
2	Select the call that you want to resume.
3	Press Call.

End an Active Call and Answer an Incoming Call

1	Hold Call until you hear a tone.
2	Press Call once.

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