You can upgrade your headset firmware through the Cisco Headsets mobile app, Cisco Accessory Hub, Cisco Webex, a Cisco IP Phone (phone firmware 12.7(1) or later), or on Cisco Jabber (version 12.8 or later). Headset upgrades take about 7–10 minutes to complete.

1

To begin your upgrade, do one of these actions:

  • Pair your headset to your smart phone, and open the Cisco Headsets mobile app.

     

    The Cisco Headsets app won't upgrade your headset when the headset battery is low. Make sure your headset is charged before you upgrade.

  • Connect your headset with the USB-C cable to a Cisco IP Phone.
  • Connect your headset with the USB-C cable to a computer with Cisco Jabber.
  • Connect your headset with the USB-C cable to a computer with Webex.
  • Connect your headset with the USB-C cable to a computer and go to https://upgrade.cisco.com/accessories.
2

Follow the on-screen instructions.