Single number reach setup is different depending on the phone service you have. If you're not sure, there's an easy way to tell.

If you don't see the Single Number Reach setting, you might need to turn it on first in the Self Care portal. You might be familiar with using the Self Care portal to set up options for your phone. Webex uses those settings and lets you conveniently add to them from the app.

1

Go to your profile picture, select Settings > Calling and then click Self Care Portal to open the portal in a web browser.

2

Select My Phones and follow the instructions to add another phone number that you want to ring when you receive work calls.

After you've turned on single number reach and don't have call forwarding turned on, you'll see in the footer of your app now instead of . When you hover over the icon, you'll see Single Number Reach is enabled.

3

After you've added phone numbers, you can manage your Single Number Reach settings from the Webex app. Go to your Call settings Phone and forwarding settings in the footer of your app and then check or uncheck numbers as needed

1

Go to your profile picture, select Settings > Calling.

2

Go to the Single Number Reach heading and select + Add a number.

3

Add a number (without the country code) and description and then select Save.

If you include your country code, calls may not work. So, be sure to just include your area code and number.

4

Go to your Call settings Phone and forwarding settings in the footer of your app and then check or uncheck numbers as needed.

Tap your profile picture, go to Calls, and then turn on Single Number Reach beside the numbers of your choice.

You can add more numbers from your desktop app.


 

These are the same numbers you can use for Call Back, a feature only available to you if you're set up with Webex Calling or Calling hosted by a Service Provider.