You can make a call from many different places in Webex. Just look for the Audio or Video call icons whenever you're sending a direct message, looking at a contact card, or entering a name, email address, or video address into the Search bar.

If you don't see the option to make a video call, it could be because your administrator only wants you making audio calls.

Calls on Webex

Anyone with a Webex account (on desktop, mobile, or web) can call anyone else with a Webex account. It doesn't matter whether they're part of the same organization or what type of calling service they're set up with.

You don't need to use their phone number; you just need to be connected to them in the app to call or answer calls from someone with a Webex account. In-call options include: adding guests to the call, sharing your whiteboard, and sharing your screen.

After reviewing the final marketing plan shared in a direct message with a vendor, for example, you can call the vendor immediately to let them know about the last-minute logo change.

You can also manually enter a video address (SIP address) in the search bar if you want to call a non-Webex user with an address or dial into a meeting bridge (such as

Call phone numbers within your organization

Your administrator might set up your account so that you can call someone in your organization (work or mobile number) and answer their calls too. Click your manager’s phone number and have a face-to-face call right over Webex to let them know about the success of your marketing plan.

With this setup, you get access to more calling features (on desktop and mobile), depending on which calling option your organization chooses. To figure out which calling service you've been set up with, see Find Out What Calling Service You Have.

Call anyone with a phone number

If your organization is using Unified CM or Webex Calling, you can also call anyone with a phone number or answer calls from anyone calling your work number. When you make these types of calls, it's just like making a regular phone call from any other phone. When it's time to make reservations for your team's celebration lunch, you can call the restaurant right from Webex too. Just go to Calls and enter the phone number.

If you're not set up with Unified CM, Webex Calling, or calling hosted by a service provider, you won't see a dial pad.

Table 1. Feature Comparison


Calling service

Call on Webex

Unified CM

Webex calling

Calling hosted by a service provider

(Free and Paid)









Agent Greeting

Automatic Answer with Tone Notification

Answer Calls

Answer Call Waiting

Boss-Admin (Executive Assistant)

Call Anyone with a Phone Number

Call Anyone with a Webex Account

Group Call Park and Retrieve

Call Pickup

Call Pull

Call Queues

Conference Calls


Feature Access Codes (FAC)

Forward Your Calls

Get Work Calls at Any Number (SNR)

Headset Support

Health Checker


Hunt Groups (Sign In and Sign Out)

Make a Call Using an Alternate Device (Extend and Connect)

Make Calls from Different Lines (Multiline)

Make Calls with Your Desk Phone

Make Work Calls using an Alternate Phone Connection (Unified CM)
Make Work Calls using Call Back


Record Your Calls

Remote Desktop Control

Share Your Screen

Silent Monitoring

Transfer (Consultative)

Transfer (Semi-Consultative)

Turn Off Your Video for All Incoming Calls

View Synchronized Call History

Virtual and Blurred Background


Your call settings

You can access your call settings right from Webex. Depending on your setup, you'll see a link for the Self Care Portal (Unified CM) or Advanced Call Settings (Webex Calling or Calling hosted by a Service Provider). When you select the link, you're brought to a different portal:

  • Unified CM—You're brought to the Unified CM Self Care Portal. Check out the latest User Guide to find out what you can do with your phones, how to set up your voicemail, how you can update your status, and more.

  • Webex Calling—You're brought to Cisco Webex Settings where you can then select Webex Calling to get to the Calling User Portal.

  • Calling hosted by a Service Provider—You're brought to a call settings window managed by your Service Provider. From there, you can access settings that your administrator has assigned to you.